The Nvidia Defect Forum

Hey there,

I stumbled across your site from Google whilst looking for issues regarding the HP laptop above.

Basically I have owned the laptop since Jan 08, and whilst it's still running, it runs incredibly warm! (GPU 65+ idle, CPU 60+ idle). In fact it runs hot enough to warp the plastic laptop tray I use on my lap, and upgrade compartment covers for wireless and memory.

It also causes other parts of the system to run very hot, such as the HDD, and I am sure contributed to the premature failure of the battery. I am starting to experience other issues with the laptop now (USB ports not detecting / incorrect speed etc.) and stuttering when performing video editing.

Do I have any recourse today, or do I effectively need to wait until it has a hardware failure before I can do anything? The issues above have become somewhat irritating as time goes on, with both my wife and I having now purchased other laptops to use and casting this aside.

I actually purchased a HP carepack for the laptop too, however unsure if it's worth calling HP to report this is overheating, particularly as I now read it's an inherent issue.

Would appreciate any support and assistance you can give.

Details:

- HP DV2699EA Special Edt. Laptop (KC227EA)
- Purchased from Laptops Direct, 9-JAN-08, paid via CC.
- Laptop is running latest BIOS ver. (fan constantly spinning)

If you need anything else please let me know!

Many Thanks in advance for your assistance.

Jason

Hello Jason and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

The good news is that on the 8th April 2008 HP released an update for your laptop named F.2A.

The purpose of this update was to:-



What does this mean you may ask?

Well, you purchased on the 9th January so this problem MUST have been known to HP at the time of purchase yet they allowed their continued sale. Furthermore, if instead of simply releasing a BIOS update HP had instead notified you of the potential for the premature failure of your laptop then you would have still been within the first six months of ownership so would have been legally entitled to reject the laptop.

They didn't notify you and instead chose to simply release a BIOS update which you could not have possibly known about unless you specifically went searching for it. Even if you did find the BIOS update you wouldn't necessarily realise the implications and ramifications of the update; such as depleted battery life extra noise etc.

The idle temperature that you quote is quite low and pretty average for a laptop of the same specification.

What is the under load temperature?

If you download the Rthdribl from the downloads section of this forum and then run it full screen in planet mode (Press F5) and then make a note of the maximum temperature reached.

It must be getting way, way hotter than the 65C that you mention in order to be able to melt the plastics.

The other bit of good news is that you paid by credit card which means that the card company are as liable as the retailer for the inherent defectiveness of your laptop. If the retailer doesn't resolve the situation then the credit card company will have to.

When making a claim for a refund you should also include the cost of the Carepack that you purchased. They cannot charge you for support on an inherently defective product.

You mentioned in your post about the battery failure. Well, the battery failure is another manifestation of the Nvidia defect so at the moment everything is looking in your favour.

The only thing now is whether or not you can proceed and that depends on the under load temperature.

If you can let me know this I will advise further.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Paul,

Appreciate your time and response. Roasting my palms typing this!! I think this screencap says it all.



Regards

Jason

Hey Paul,

Are these temps typical of a suspect / failing GPU?

Regards

Jason

Hello Jason,

Those temps do not look good, though high temperatures are not always an indication of the Nvidia defect and could just be as a result of blocked fans.

Are you noticing any artefacts or corruption in the screen or is it just the heat issue that you are experiencing?

If it is purely a heat problem then as long as the fan apertures were clean and clear then you could pursue a refund or replacement based on the impending failure of your laptop.

Besides, at 94C it is way to hot to be used as a lap-top so you could start action now on the basis of the heat and also on the basis that all 8400 GPU's are bad and failing. Furthermore, continued use at those temps could cause damage to your table so prolonged use would not be advised.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Everyone, Good Day.

I have purchased HP DV 2699 Enterprise Edition Laptop from a retailer(Dubai, UAE) in NOV 2007. It was been working fine till DEC 2009, though it was heating up v.much. As I was not aware the exact problem of heating I used it. Now It is completely down. The screen is flickering v.much. I thought it was a software problem with drivers so I installed windows 7 to check whether it was drivers problem but It was not. Now when I inquired in service center( not HP) other, they said mother board has gone and it should be replaced. What is the solution now. Do I need to change the mother board of anything else I can do.

Regards
Vamshi K

Hello Vamshi and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

The problem with your model of laptop is quite common and widespread.

The good news is that on the 8th November 2008 HP released a BIOS update for your model of laptop and that can be found here:- http://tinyurl.com/32f4fp2

The purpose of this update, according to the HP support website is:-



This proves that as early as 8th November 2008 that HP were aware of the potential for your laptop to overheat - hence the need to release a BIOS update to switch the fans on 24/7 to the detriment of the battery.

I would contact HP and point out the BIOS update that was released for your model of laptop and ask them why they released this if it were not for the fact that your laptop overheated. I would also tell them that their "fix" didn't work as your laptop still failed.

I am unable to advice you regarding the laws in your country. In the UK we have the protection of the Sale Of Goods Act, are there any similar laws in your country?

You have a very good case, especially with the BIOS update, so I would not let HP wriggle off the hook.

You spent a lot of money on that laptop and it should have lasted you at least five years.

I hope the above helps. Please let me know if you have any questions.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.