The Nvidia Defect Forum

hi paul,

i sent the letter to dixons last monday recorded delivery, but have had no reply yet. what should i do, or shoul i wait till the end of the week.

Hello Mostak,

Well, the letter gives them seven business days to respond and the letter does say that time is of the essence so technically their time is up. You can be generous and give them until the end of the week but I think that you will find that they will not have responded in that time.

Maybe it is time to move onto the next step.

What do you think?

Best wishes

Paul
The Admin Team

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im not sure, is it worth calling them, to make sure they got the letter.
in your experince do they always resond and what do you advise that i do now

Hello Mostak,



Well, if you sent the letter via recorded delivery then you will be able to track it online to ensure that they did receive it.

If they have received it then it will probably be in the huge pile of others they must be receiving.



In my experience they could take another couple of weeks to respond and even then it will probably not be a favourable response.

I suggest that you now move on to the next stage, which is obtaining an engineers report.

If you follow my advice in the step by step guide then you will reach a positive resolution. That is available here:- post13.html#p13

If you have any questions then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

hi paul,

i have afew more questions if you dont mind.

when i send the laptop to u, should i send it in its original box for saftey as it still has all its packaging inside.

When i send the lap top to u, and you find that the laptop in not inherently defective, will i have to pay the full £65 or will you offer to fix it.

i still have had no reply from dixons and if i send the another letter with the report, what are the chanes they will promt in getting back to me as they still have responded.

I hope you dont mind me asking these question as i would like some peace of mind as if i dont get any positive resoloution from this, then i will be further out of pocket and back to square 1.

Hello Mostak

Please find below answers to your questions.



Yes please that would be great and will protect the laptop during transit.



If your laptop is not inherently defective then I will quote you on the cost of repair. If you decide not to go ahead then all you would pay is £20 for the collect and return carriage and £20 for the inspection.



That is a difficult question to answer but I would say that they will respond pretty quickly once they get the final letter before action with your report. At least that is what they have done so far.



I don't mind at all, that is what I am here for. I appreciate that you want piece of mind and for that you should look at some of the success stories in this forum.

As long as your laptop is inherently defective then you should have no problems in reaching a positive resolution just like many others on this forum.

I hope I have fully answered your questions. If you have any further questions then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

hi paul,

when u out it like that then there not much to loose and everything to gain.

when i send the lap top what do i need to send with it. do you need the power cabel and battery as well.

Is getting the report the next step now.

also can you give me a guide on the steps i need to do to take to get the report.

Hello Mostak,

Please find below answers to your questions.



There is no need to include the power supply when sending your laptop to us as I have plenty.



Well, if you have sent the retailer the initial letter before action and have waited the obligatory seven business days then yes, the report is indeed the next step.



For full instructions on how to obtain a report please take a look here:- need-an-independant-engineers-report-t62.html

If you have any questions or if you need any advice then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

hi paul,

Have now booked the laptop for the report - RMA # 10458.

Thanks

Hello Mostak,

I have now sent you and email with further instructions.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.