The Nvidia Defect Forum

Hi people,

Anyone have any success stories with John Lewis?

My 2 year warrenty ran out just over a month ago. See my fault proplem here: do-i-have-the-fault-t690.html

Hi Aaron,

Have you checked the Success Stories section on this website? They are very useful and even have John Lewis success stories. I myself had a defective laptop from John lewis which I successfully managed to get replaced with a new laptop with the advice from Paul and ciderboy.

Hello Aaron7,

Yes, plenty of customer have had success against John Lewis.

Not everyone posts into the success stories section so you may have to look around to find them but they are there.

Please let me know if you have any questions.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Aarron,

I had an HP laptop that I bought from John Lewis in Feb 2008.
In Mar 2009 I contacted the Cambridge store as it was getting very hot.
They asked me to bring it in for analysis. They gave me a receipt and said they'd contact me the next day.
As promised they called me the next day and offered me a full refund of the original purchase price.
I accepted and received my refund later the same day. I was so impressed with the service that I returned to the store to purchase a replacement. Unfortunately they didn't have a model I liked and so I returned home.
Within a day or two I had spotted an HP DV5-1110EM refurbished model on the Currys website.
I purchased it in Mar 2009 but the imminent failure of this machine is why I have joined this website today.
I'll be contacting Currys tomorrow to see what they say but was confident before I joined up that I'd be successful.
With the info on this site I'm even more confident!

Hello Martini and welcome to our forum.

Sorry to hear of the problems you have been experiencing with your laptop.



That's what I like to hear.

With fire in your belly you are sure for a positive resolution.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.