The Nvidia Defect Forum

Hi

I bought an asus g1s-a1 laptop used from craiglist working for $500, it came with the original receipt from a canadian reseller, in fact a seller that I use to buy/sell computers all the time.

Do I have any rights with getting it repaired, warranty expired june 2009 and obviously is nearly sept 2010.

I phoned ASUS, spoke to rep, asked for leanancy , was polite etc, told her about claims on internet and links. She repeated everything back to me. Put me on hold came back and said suck it , it's not under warranty, I'm sending you all the info so you can send it to us. I said let me talk to supervisor, she said hold on... then came back and said I would get call back.. None

A week went by I called in said I want a supervisor, was put on hold for 35 mins, then finally transfered to supervisor, and guess what phone just rang rang rang.

I have no recourse against seller of laptop as I'm not original purchaser DO I? I live in BC,CANADA

What do you recommend I do? I have the original receipt.

Hello Joe and welcome to our forum.

Unfortunately only the original purchaser of the laptop has any recourse against the seller and this right does not pass on with the laptop.

I have heard plenty of bad reports about Asus anyway even from those who did actually purchase the laptop themselves and they have reported that they have been stonewalled by Asus when trying to get a resolution.

Unfortunately, in your case, I would say that there is very little in law that you would be able to do.

I hate having to tell members that, but in the absence of any legal route I would say that your options are limited.

Sorry about that.

Best wishes

Paul
The Admin Team

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Ok thanks, well I phoned the asus repair depot ( which incidently knows all about it ) and they said for $215 they will reball the chip. I was running windows 7 64 bit with latest nvidia driver. I have no idea what my cpu's temp's were. The fan ran quite a bit in a game .... For some reason playback of movies also would stop for some reason for up 55 seconds then resume...and it's not the like the fan was running hard....

So there is no guarantee the guy says. So I wonder if it's worth it. He said it's only $40 if reball doesn't work.

I can't see why I can't send a letter without actually indicating I am not the original owner, just say generally what the receipt says. etc etc. Not lying but not saying the whole truth. Be polite and stern, but yet posture my position.

If the only way this will happen is me continuing to beg nicely and keep calling to supervisor then maybe thats what I should try first. Just say I want to work through this and am willing to help pay for the new g50 motherboard that is the standard replacement. All without sending it in. doubtful eh?

I see on ebay they sell for $220 US with standard "overheat" description.
I'm wondering if I should do the same, sell. Cut my loses at $280 and say so be it.

Hello Joe,



To be really honest with you I would say that this is your best option.

I would not recommend that you pursue a claim as if you were the original owner as whether you told them that you were the original owner or not, it would still be wrong.

I hope you don't mind me saying that.

It is sad to say but I reckon it is time to cut your losses.

Good luck with whichever decision you make.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for answering my question. If I was a supervisor and some emailed or called me with being reasonable about situation and offering to pay $150 towards the repair I would say sure. I guess the fact I haven't sent it in doesn't even allow them to provide an assessment. Still I opened the case with respect and dignity. I would like to find an email address for a surpervisor , I'm much better over email then mad over phone.

If someone gives me $225 us then I'll just sell and say so be it.
I loved that laptop...
I'll keep you posted because at the end of the day it's defective and they should of recalled but they are doing damage control and mitigated their loss through an assessment. Like automotives with defects that cause death, manufatures don't admit it .

How come there is no class action suite with all us laptop guys against asus?

Hello Joe,

I can tell how disappointed you are and I feel very sorry for you.

I hate being in the position where I am unable to help someone. I know you don't HAVE to tell Asus that you are not the original owner, but honesty really is the best policy.



Not sure about that but I believe that individual actions are much better than class actions as you are likely to receive more in a private action.



Thanks for that, I hope you get a little more on Ebay.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Yah maybe someone can buy it. Have you heard what happens when it overheats? I think the saulder on the chip melts and shorts thus that is why they need to reball the chip..

Anyway my dad is going to call asus and talk to supervisor. I buy and sell new computers all the time and have always bought asus. They probably don't care but it will be worth a try to to offer to split the cost for a replacement G50 board.

Thats all i can ask...however NOT MAILING IT ACROSS CANADA TO THEM SO they can assess it doesn't help does it.

But gee we know WHAT IS WRONG!! HELLLO!!

anyway thanks for listening and offering your help.

well high bid is $150... i phoned asus hoping to discuss repair terms. he didn't know what that meant. he said i have to send it in, then they will quote repair and if i don't wan to repair then i have to pay shipping back. so what do it do? send it in so they can say mobo is dead? then negoiate and say hey i've read everywhere it's defective - give me the G50 board and i'll pay half. they aren't going to do that.

ah well, just keeping thread updated.

Hello Joejiz,



Why would they quote you for a repair if the laptop that they sold you was inherently defective in the first place?

They should provide you with either a free repair, replacement laptop or a refund.

I hate advising people to accept a repair, but as you are outside of the UK I am unsure of the laws in your country so I guess a repair is better than nothing.

But you should not pay them a penny (or a cent in your case) for a repair to your laptop.

Have you taken any legal advice yet as to what legal action you can take?

I really do hope that you can reach a resolution.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

as i'm not the original owner of the laptop, i don't believe my legal action would actually carry any weight. it doesn't mean i couldn't write the letter stating i would and could and they might not question to see the receipt and cross compare the names. In fact I could of just said i was the owner on the receipt and did all the correspondance that way. How would they know until court time, really.

I'm not going to though. I found a guy down the road for $135 will re-ball the chip with 90 day warranty.

if it doesn't fix it then no charge.

my ebay ad I made wasn't clear so i had to refund the buyer.

The best I could do is write a letter and include all those things on the site, reports etc. As soon as they got it they would of course know I came to this site... They could think it's for real or just ignore it....I'm sure they've recorded all my phone calls.