The Nvidia Defect Forum

Hey hey,

I visited John Lewis today with my beautiful dv2799ea which sadly contains one of the defective chips. Although I was told it was out of warranty etc etc, I used the information provided here to make my case and I'm (hopefully) beginning to get somewhere. So thank you so much for all your helpful information!

I'd like to ask for some advice to help me with my second visit. My engineer's report will be done in a couple of days so I can go back armed with that (rather than let hp examine it for a fee as they offered), but do they have to send my laptop off to hp once they have the report? They have said that if it is confirmed that it contains the defective chip they can offer me a repair or partial refund. I know I don't want the repair, but am I not entitled to a full refund? Any help would be really appreciated!

Thank you so much again for all your help already, I'd still be lost and confused with a broken laptop if it wasn't for this forum!

All the best,
Charlie

Hello Charlie and welcome to our forum.



John Lewis are entitled to examine the laptop in order to verify the contents of the report so you should let them do that.

What I would do though is to hold them to a tight timetable. I would give them seven business days to offer you a resolution and I would tell them that unless they have done so in that time then you will have no option but to file a small claims action against them.

Regarding a repair, I would advise that you reject this if they offer it to you.

Why?, Well, On the 8th April 2008 HP released an upgrade named F.2A for the BIOS contained in your laptop. One of the “fixes/enhancements” of this upgrade is, according to the HP website:-



This BIOS upgrade was released by HP in order to prolong the life of the Nvidia GPU by trying to keep it cool. Reading further into Hewlett Packard’s support section on their website it also states the following:-



This information can be found here:- http://tinyurl.com/2vdpm45

This is very relevant to your case as if they do offer a repair then the mainboard that will be used will be the same part number as the board currently in your laptop. If this is the case then that means that the replacement board will also have the BIOS update - in other words it will be potentially as inherently defective as the board it is replacing.

A replacement laptop or a refund, partial or otherwise, are really your only viable options.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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Step by step help to getting a refund
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

I want to say a massive thank you to yourself and everyone who has contributed to this site.

Today I recieved a full refund for my laptop and could not be happier! Thank you again for all your help

All the best,
Charlie

Hello Charlie,

Well done on your success

That is a pretty fast turnaround for John Lewis so, like some other retailers recently, maybe the winds of change are blowing through their customer services department?

Well done again and I am glad we could have helped you reach this positive resolution.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Charlie,

This is great news. My case is now under review at John Lewis. I have sent them the first letter and they are investigating the matter. I ahve sent them other evidences and images of my laptop,
If you don't mind could you please share what else you did to make the process faster? And which John Lewis shop was it? Did you take it ot the shop or with their head office?

I could perhaps use your name as a reference for such a case if it is not a problem for you.

Thanks

Ani