The Nvidia Defect Forum

hi my name is carson and i am trying to decide what the best course of action would be, my computer a dv9500 with an nvidia 8400gs gpu is completly crashed, i have spoke with h.p. and the are willing to "fix" it for 398 dollars u.s. I am not willing to pay for this as it seems to me that it is nvidias fault as well as h.p's i would love some help in this, any advice will be taken to heart and used.

thank you

C.

Hello Carson and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

You didn't provide me with your full model number of your laptop, only that it is a DV9500 so I did a quick check on the HP support website for the BIOS updates for your laptop.

For nearly every model of the DV9500 range there is a BIOS update, named F.51 The purpose of this update, according to the HP website is:-



This means that as early as 25th March 2008 HP were aware of the potential for the premature failure of your laptop - otherwise why release a BIOS update that switches the fans on 24/7?

So, if HP were aware of the overheating issue in your laptop why are they now not offering to resolve the situation?

I would contact HP again and point them to the direction of the BIOS update page for your laptop.

Tell them to click on the "Previous Versions" link and then click on the F.51 link.

You should then ask them if they still feel it is right to charge you for a repair.

Don't let them try and fob you off Carson, stand your ground and be persistent.

Tell them that you will sue them if you have to and that you will not rest until you have a positive resolution.

I would also take some legal advice in your country to see if there are any laws that may have been broken.

Give the above a go and see how you get on then pop back here and let me know and I will advise further.

If you have any questions then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.