The Nvidia Defect Forum

Hello

Firstly wanted to say that this site is excellent.

My laptop used to get quite warm so I downloaded a temp monitor but I didn't really know what temp was normal so expected the beep to warn me if got too hot, but from what I am reading it was always hot, lowest temp was low 50's on start up and up to 70-85 when on facebook, hardly intensive. (though I suppose Farmville could be) I think it may have got to 90 several times when I would normally close everything down and let it cool down.

Anyways, the other night the screen started flashing the image brightly, but the computer had hung so you could see the image but it wouldn't change, ie move mouse etc, ctrl alt delete wouldn't do anything.

Rebooted the computer and it came up with blue screen stating something about hardware fault, try updating drivers mentioning the file was nd4?? (I think) which I assumed was nvidia considering it was a graphics issue.

continued onto safe mode and tried to open webpage to download most recent graphics driver but it hung again. Rebooted again but faced with grey screen during boot up and then vertical coloured lines down the screen. So it is useless now.

Anyway, how to go about getting this fixed...

My laptop Samsung R70 was provided to me by my insurance company after an insurance claim. So I really don't know who my 'contract' is with.

I called the insurance company who referred me to the 3rd party company that handled the claim and actually provided the laptop to me. I was put through to them who said they will provide me with proof of purchase, they purchased it direct from Samsung and gave me a number for them.

Who do you think I should be dealing with here? Abbey insurance, iVal the claims handler or Samsung? who I read won't acknowledge there is a problem with the graphics card they have used, no doubt trying to avoid repair/replacement costs.
Or do I not have a leg to stand on because I didn't actually purchase it, it was a replacement for something my insurance couldn't repair in the first place (coke spill on my previous laptop)

Should I just thank myself lucky that I got a replacement in the firstplace, or should I be annoyed that they replaced it with an inferior product???

Any help will be appreciated

Alicia

Hi Alicia and welcome to the forum,

In my opinion your contract is with the insurance company so it's them that you should be pursuing. The fact that they called in another comapny who then bought it from a third company is nothing to do with you as you had no control over this.

At the end of the day, the insurance company supplied you with what is a potentially inherently defective product so they should therefore put things right.

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Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Alicia and welcome to our forum.

Sorry to hear of the problems you have been experiencing with your laptop.

I agree with Ciderboy in that it is the insurance company that is responsible for the position you are in.

It is irrelevant who actually supplied the laptop as they would have been supplying on behalf of their customer, the insurance company.

I would contact Abbey and tell them that the laptop that they supplied you with is inherently defective and that you want a replacement laptop.

Abbey may refuse and say that it is not their problem. Well, at the end of the day it is their problem as they were the ones who used their own supplier to provide you with a laptop. They are the ones who have a contract (sales contract) with Samsung not you so you cannot simply go to Samsung and get a resolution - and why should you?

I would tell Abbey about this forum and about the 1000's of claims that are ongoing because of this worldwide defect. I would also tell them that you hold them directly responsible and that if they don't resolve the situation then you will have no option but to take a small claims action against them.

Try that, see what they say then pop back here and let us know and we will advise further.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks so much for both of you coming back to me so quickly, it's very reassuring having your advice.

I'll give Abbey another call on Monday and if no luck I've drafted up a letter based on the template on the site and see how we go.

Ta again

Alicia