The Nvidia Defect Forum

Hi

My HP DV9500 (DV9605ea) purchased from Currys on Dec 26th 2007 has started playing up!

The main problem being that after anything from 2mins to 15mins afer starting up it dies, instantly! No shutting down but dies as if the battery is totally flat. At first I thought this was the problem, and charged it up, only for it to die again.

Other problems we have had over the last few months are, on start up, the screen stays black. It seems to "illunminate" but stays black, the only way to overcome this is to keep your finger on the power button until turned off and restart the computer.

I am unsure as to whether we have had the wireless problem, although there have been times it wouldn't connect to our router, but we had thought it just a glitch. And normally after a few times trying to connect it manages to do it in the end. Is this part of the defect? This has happened probably a dozen times.

I have been told that the laptop probably needs a clean, but am reluctant to hand it over to a local shop if in fact this is a defect, and I will only get a clean faulty laptop back!!!

Any help much appreciated.

As stated, underneath it says product hp pavilion dv9500 and on the same label it says dv9605ea.

This was bought for my son for his homework, and he has had little use in comparison to most laptops. He has never taken it out of the house so I know he hasnt dropped it.

I look forward to your replies.

Dave

Hello Dave and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.



Well that sounds like it is the thermal protection circuitry shutting the laptop down due to overheating.

You get no warning when this happens and the laptop instantly switches off to protect itself.



This can happen in the early stages of failure. The first time you switch on caused the black screen but the GPU is heating up and the properties of the substrate (the green bit that is bonded to the mainboard) change and so rebooting will cause it to work. Generally it does do this for very long before it fails completely.

I don't think the wireless issues you have experienced are necessarily connected. The Nvidia defect does cause loss of wireless, but you would find that the wireless card would have disappeared from the device manager or the LED on the wireless switch would stay orange.

From what you have said regarding the use the laptop has had I would doubt that the problem is caused by dust so I don't think a clean would help.

Is the laptop working at the moment?

If so, would you download the two utilities from here:- tools-to-test-to-see-if-your-nvidia-gpu-is-about-to-fail-t57.html

GPU-Z is a GPU temperature monitoring program and Rthdribl is a GPU stress tester. You should run that full screen in "planet" mode.

If you click on the sensors tab on GPU-Z you will see the temp of the GPU. Please let me know the temp at idle and under load and I will advise further.

Unfortunately it does sound like you have an inherently defective laptop.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

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Hi Paul

Thanks for the reply.

I shall "try" and download the programs and see what temps it runs at. Please be aware I'm not very technical with computers and get stuck at the simplest of things.

As you said about the wireless fault we've had, just for info the wireless led hasn't stayed orange for anytime. So it would seem its just the screen staying black and the overheating symtoms we have as yet!

Is there any way to help keep the laptop cool enough to download our photo's etc to an external hardrive and to download the programs required to check the temps?

I shall be calling Currys customer service later this week to see what their take on this is.

Thanks for your help, will kepp you posted.

Hello Dazzler,



Unless you have a cooling tray this is going to be difficult. Have you got a USB caddy that you could pop the drive into to recover in another PC?

If not then there is one other thing you can do. It does not sound very professional but it works.

If you get a bag of frozen food, or a bag of Ice, make sure it is sealed and not leaking and carefully place the laptop on top of the bag making sure the vents are not blocked.

I know this may sound like an unusual way of doing it but it works and it will allow you to recover your pictures etc. Try to be quick with it though as you don't want a bag of mushy vegetables.

I wouldn't bother trying to test the temperatures. If it is shutting down due to overheating then the temps will be 120+C.

I hope the above helps.

Please let me know if you have any questions.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

hello again.

Im hoping somebody on this forum can help me with contact numbers for currys.
I have only managed to get a customer service phone number from the local store, on the back of a leaflet they hand out. This number puts me into a queue each time i ring them.
Does anybody have a direct number or any number for currys headoffice, as high up the pecking order as possible so i can voice my opinion as loud as possible to the highest boss possible.
At present the customer service persons being amicable and stating should get replacement or refund, but at the end of the day ive not seen either, and am getting nowhere quickly.
Any help much appreciated.

Hello Dazzler,

Well, I don't have a direct number for Currys, but I do have one for DSG Retail who own Currys.

You could call 01727 202120 and ask them for the number or to see if they can put you through.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi

Have spoken to them via the phone, and they have said no problem in sorting out a partial refund (will work out just under half purchase price based on the 5yrs and 2.5yrs ownership!).
However, they wish to confirm it is the nvidia defect and have asked for it to be checked. They have suggested taking to the Techguys for free for them to do a report and send to DSG. I have reservations about them writing the report, is this not biased?
I had hoped to settle with them amicably and quickly, as my son needs his laptop for his gsce's in 2 weeks.
How quickly can you turn get a report done if I courier to you? Also, if I include an external hardrive in with the laptop would you be able to transfer my photos and data to it for me, I have no way of doing this as it shuts down to quickly now.

Any views on letting the techguys wild on it much appreciated.

Regards

Hello Dazzler,



I agree with you that their opinion could well be biased and it is always advisable to obtain an independent report.

I have heard of a large number of customers who have taken their laptop in only to be told it is not the defect. Those customers sent their laptop to us and we confirmed the defect.



If you are in a rush I will ensure the the report is done and the laptop returned within a couple of days. If you include the hard drive I will backup your data for you at no charge.

Please let me know if you have any questions or if you need any advice.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

Just got off the phone to Currys, been offered after much arguing £275.00 inc cost of the report which they will only pay £30.00 for.

I have stated I want £305.00 from them as they had offered me £240.00 for the laptop before the report, but they are saying it was my choice to get a £65.00 report done when the tech guys could do it for free.

But the guy at currys has said on the phone that they base their refund prices on 7yrs not 5yrs.

I figure this to mean that over the 7 yrs the laptop price was 5.94 a month, totalling £190,10 for the 32 month I had use. Therefore they owe me £310 plus the report????

If done over 5yrs then its 8.31 a month, totalling £266.13 use I had, and they owe me £234.00 ????

Which is legally correct?

Do I take the £275.00 they have offered and run???

Should I take it to small claims or will I get no more??

Any help or advice appreciated.

Paul.... can you email me an invoice for the report for the £65.00 as I only have 2 invoices for 30 and 35 as you are aware.

Cheers

Hello Dazzer,



How scandalous that all of a sudden they will only pay £30 towards the cost of the report.

How wrong they are!

You should tell Currys that they really need to read up on the Civil Procedure Rules and to pay specific attention to Section 27.14.

This section deals with costs on the Small Claims Track and it states:-



Practice Direction 27 that the above refers to states:-



So, as you can see, under the Civil Procedure Rules you are entitled to claim up to £200 for an experts report.

By my calculations based on the five year rule the minimum they should be offering you is £232 plus the cost of the report plus any other consequential losses you have suffered.

If we were to take the seven year rule then the amount should be £308 plus the report and other consequential losses.

This is the first time I have heard of the seven year rule and all previous refunds have been based on five years. If they want to base the refund on 7 years then great - who are we to argue!

If you send me an email to info@nvidiadefect.com with your details I will produce that invoice for you.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.