Well, it only seems like yesterday that I set this forum up and how quick the last twelve months have gone.
Now, with over 1280 members the forum is growing at a steady and consistent rate which can only mean one thing, we are helping more and more of you who were unfortunate enough to have purchased one of these inherently defective laptops.
I wanted to provide some statistics so that I could let you all know how successful we have been over the last year. With that in mind I sent an email to all forum members requesting information on the outcome on their case.
The results from those emails are as follows:-
Total Of Refunds = £88,714
Total Of Replacement Laptops = 88
Total Of Repairs = 52
Total Of Unsuccessful Claims = 4
Based on the number of reports I have produced there was a a small number who didn't reply, roughly 55, so the above figures will be a little higher.
The unsuccessful claims were largely due to the fact that either the customers had purchased the laptop as a business sale or the retailer had thrown down too many obstacles and the customer had given up.
So, all in all quite a good first year for the forum.
What I am amazed at is that the press haven't given this problem more of a spotlight.
Most people whose laptop has failed have no idea what the Nvidia defect is or even that they have an Nvidia GPU in their laptop.
Surely press attention to this problem would enable owners of defective laptops to realise that they have an option other than just to throw the laptop away or pay for what will probably be an unsuccessful repair.
One would have thought that as this was not just a localised problem but a worldwide one then it would be a topic of great public interest.
For my part all I can do is to keep helping you all reach a positive resolution. Whether you choose to obtain a report from me or not I will still help you and all I ask in return is for you to pop back here when you have reached the end of your quest to let us all know the outcome.
That way others will have the confidence to either obtain a report from myself or to follow my advice.
I would like to say a special thank you to our esteemed member Ciderboy who is a very valuable asset to our forum.
Ciderboy joined the forum way back in September 09 initially seeking a report for his laptop which he believed to be inherently defective.
Unfortunately his laptop was faulty for other reasons and he could not pursue a claim.
He did however choose to stay around and help others with regard to the court process and procedures etc and for that I am eternally grateful.
Now with over 175 posts into the forum he has become a very valuable asset and I would like to publicly thank him for all his help and assistance that he provides here.
During the last year some of the retailers have been particularly obstinate and have purposefully set out to obstruct their customers from obtaining their rights under The Sale Of Goods Act. Will this change over the coming year?
Probably not! but then they can either comply voluntarily or they will receive another court summons to add to their growing pile.
All in all though a great first year - lets hope we can be just as successful over the next twelve months.
Best wishes
Paul
The Admin Team
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From Johntell
