The Nvidia Defect Forum

Much has happened since my last post so I shall bring you up to date.

Having contacted John Lewis Bristol I took my laptop into the store with a few printed off items of evidence ready to do battle.

The service department accepted the problem but insisted they would have to send the machine back to HP to have the fault confirmed and the machine repaired, the repair would be done under John Lewis's warranty however and at no cost to me. There was much discussion over the defective part and finally I gave over my machine on the understanding and reassurance the the 8400GS chip would not be used for the repair (As far as I was aware there was no other part but I thought what the hell)

One week later I receive a call to say my machine is back and in full working order. On collecting it I fire it up in the store and check the device manager and see a display adapter of NVIDIA NB8M-GS so initially am pleasantly surprised that its not the 8400GS so leave the store with my fixed machine.

At home and a Google search later I find the NB8M is a 32bit Vista driver for the 8400GS chip and one windows update later I am back to normal and not happy about being taken for a mug.

I phoned John Lewis and said they had not done what they had said with regards to the repair. They insisted the part was not defective but brand new so I insisted they guarantee it for 12 months, if its new and not defective I didnt see this as unreasonable, if they were not going to gaurantee it why should I except it.

A few calls later and much firm point making I was offered £350 refund scaled to the age of the laptop. I am off to purchase a new laptop later today.

I am quite happy with the final outcome, I know some people have been more successful but I think the offer is fair, the laptop is nearly 3 years old.
It was a pain and did take a lot of phone calls and pushing but it can be done, dont be fobbed off.