The Nvidia Defect Forum

No No NO ........ read all the threads on here and else where ........ do not accept a partial refund !!! you are entitled to your money back or a suitable same spec replacement .

As for the " they have treated me well" they most certainly have not !


Stick to your guns ....... point out the number of people they have all ready given full refunds to on this site alone .......

You will probably need to issue a small claims to win so start it off asap

Good luck and keep at it

Ralph

their reasoning is that I have already had 2.5 years use out of it and therefore should pay SOMETHING for what I've already had. The Sale of Godds act does say



I am planning on reminding them of all the times its been in, it's been a right pain in the a??e TBH.

I am in a similar position with Staples who have offered a replacement laptop but have reduced the value to cover benefit of usage. I have rejected this as I do not believe I should have to contribute towards the replacement of something that when sold to me was not fit for purpose. I am awaiting their response.

I would certainly agree with Ralph and Paul that you should reject the partial refund.

I have also sent off a message to Consumer Direct via their website to ask for further information about the partial offer issue as it relates to my case (which seems pretty typical) and what my rights are with regard to the credit card company (as I paid for the laptop using my credit card), and how best to approach them - if appropriate.

I'll keep the forum updated.

John A

Definitely do NOT accept a partial refund. Please see my main posts in which you'll see that by persevering the retailer (Staples in my case) finally gave a full refund as we almost reached the point where I was lodging my court papers.

I recently was offered a partial refund (around £100 shy of original purchase price) from PCWorld and accepted this via transfer to my bank account. The money has been recieved although nothing was put in writing. I still have the laptop and they have not asked for it back.
Do you think I have a case to pursue the rest of the purchase price? I have only recently discovered this website and had I have known about it before I would have have the clout to demand a full refund.

How long ago did you purchase the laptop? In discussion with PC World just now about getting my money back.

laptop is now 15 months old, but within the 12 month warranty period was returned to HP for repair 3 times - developed same fault and on 4th occasion i demanded refund.

Hello Darthbane2k and welcome to our forum.

Firstly, well done on securing a refund

To be honest I wouldn't bother pursuing the balance of the purchase price.

The courts will probably say that you have had a good deal.

You also have to allow a bit for usage.

The fact that you still have the laptop is also a bonus.

In their faulty state they fetch good money on Ebay.

Well done again though.

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

No harm in trying I suppose. So I have written them a letter.

Ok, good luck with that.

Please keep us updated on how you get on.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.