The Nvidia Defect Forum

Hi there,

I'm hoping that someone can confirm if the problem I'm having with my laptop is due to the Nvidia error.

My story: I bought an HP G6000 (service tag shows G6065EA) from Comet at the beginning of March 2008. It has Nvidia GeForce 7000M graphics. It died on me last Friday.

I'd just left it for 5 minutes whilst I got myself a glass of cider. When I returned to it the screen was just a mass of diagonal lines. I used the five second press on the power button to switch it off. When I switched it on again the power light & fan came on for around two seconds, it switched off for around 5 seconds & then repeated this ad-infinitum.

The only way to stop it was to remove the power cable & battery.

Searching on the net has brought up a number of other G6000 owners with the same fault but nobody seems to know what causes it.

More hunting has brought me here. Is this likely to be the Nvidia defect?

I'm going to have a go at getting Comet to refund under the Sale of Goods Act so am trying to pull together as much info as possible.

I've already had enough of being relegated to my P2 300 IBM Thinkpad (which is about 9 years old & still going strong - but very slowly).

Any thoughts/advice?

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Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Ciderboy and welcome to our forum

Well, it certainly sounds like your laptop is crippled with the Nvidia defect.

The power cycling that you are experiencing is caused by the failed POST due, no doubt,
to the faulty GPU.

You have specific rights under the SOGA and these have been breached.

There is a topic in this forum that gives you step by step instructions on what you should do.

That is available here.

Please keep us updated on how you get on and let us know if you need any help or advice.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for that.

I've had a response from Comet to a query I'd posted before finding this site. Basically they're telling me to pay them for an inspection.

I've told them that I won't be doing this as I'd prefer to obtain an independant report.

I'll start pulling my paperwork together for the inevitable County Court claim!

PS - I worked in a large County Court for a number of years so if anyone needs any advice/information on court procedures then feel free to PM me. Please note though that I'm not legally qualified so will not be able to give any legal advice.

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Just to keep this up to date - after posting my response to Comet mentioning the Nvidia defect I had a further response from them within 15 minutes asking for my serial number so they can check with HP if it is one of the affected laptops.

The interesting thing here is that they haven't mentioned the model number (I had already quoted it to them in my initial query). If they had checked with HP the model isn't on the official defective laptop list so I can't see why they would have wanted the serial no.

Does this mean that they're now going by build date to identify faulty kit? From memory (as I'm at work) my laptop was built in week 6 of 2008.

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Ciderboy,

Not sure why they would want your Serial Number, or why they would make you wait whilst they contact HP.

At the end of the day your contract is with Comet - it is irrelevant what HP say to them.

Regarding the build date, I have at the moment a number of HP TX laptops awaiting engineers reports. These have a build date of 2008.

It beats me how they will know which is faulty kit and which isn't as nobody knows this, probably not even Nvidia because, in my opinion, if they did then why not come clean?

Or could it be that there are so many chips involved that it would be too embarrasing or too expensive to divulge?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I think I'll play along with them for a bit just to see if I can find out what they're up to.

At the end of the day I'm expecting this to take months to resolve anyway and, if it does end up going to court, at least I can prove to the District Judge that I jumped through all of their hoops!

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Comet have been extremely quit since I gave them my serial number yesterday.

In the meantime I've just found a useful bit of info on hplies.com:



Source: http://www.tgdaily.com/content/view/42472/118/

This is to do with the claim against Nvidia by their insurance company. I've checked & my chipset is MCP67MV so it looks like this could be a useful bit of ammo.

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Ciderboy,

Yes, that info is also within this forum.

Have a look here.


Thanks for the tip though.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

A not unsurprising reply from comet:



I've pointed out to them about the chipset and have given them one last opportunity to change their mind before I send a Notice Before Action & commence proceedings against them.

Paul - I think I'm likely to be in touch with you soon about getting a report done on the laptop (once I've persuaded my wife that I've got a strong case and won't just be throwing money away). I've contacted a few local places who don't seem to have enough knowledge about the fault to complete a report that will say what it needs to so I'd rather it was done by an expert in this defect!

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Ciderdboy,

That is a typical response from HP and you know why?

Well, with the current Class Actions that are going on HP has to tread very carefully.

It would not do their court case any good if they admitted a problem with a particular chipset that was the basis of the court action.

But it is irrelevant what HP say really, as what is important is the fact that you can prove inherent defectiveness.

Of course the manufacturer will say there is no problem, that, in my opinion, is what they do best - that is deny this problem exists.

Comet have refunded and replaced numerous laptops that were not on HP's list - I know that for a fact.

Stick with it Ciderboy and don't let them bully you.

You will win if you persist.

If you do need an engineers report then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.