The Nvidia Defect Forum

Hi,

I purchased a dv2535ea laptop direct from HP UK online store in September 2007. Over the past two weeks, the screen has had discolouration, lines and showed 6 identical minature screens of the boot up. My laptop has been rebooting on its own or showing the blue screen error or nvlddm system file errors. Now when I turn on my laptop, I still get the 6 identical minature screens, but they are scrambled. Has anybody else had or heard of this symptom?

The other symptoms are the same has those that have been reported and my laptop has always ran very hot, and after the BIOS update, the fan constantly ran which meant that eventually I could not use the laptop without the mains power for more that 20 minutes.

Following the directions on this forum, I have sent an e-mail to customer services at the HP on-line store and I am waiting for a reply. Although I bought from HP directly, I hope that the process still stands and that my grievance is with the retail arm of HP and not directly with their manufaturing arm.

Okay, after posting this topic, I have just received an e-mail from the HP online store Post Sales Team asking me to contact HP technical support via telephone or their on-line e-mail form.

Should I do this bearing in mind all the reports of denial and lies by HP technical support? If I bought my laptop from Comet and I went into a Comet store explaining my fault, I don't think I would accept being told that I have to contact HP technical support. I would want Comet to deal with it. I fail to see the difference here.

Hello nedders and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

Unfortunately, your laptop certainly sounds like it has the Nvidia defect.

You certainly need to be dealing with HP retail (or whoever is actually listed on the Sales Invoice).

I would certainly call HP and tell that regardless of the fact that they don't recognise your laptop as being one of he affected batch you. have it on good authority that your laptop is defective and therefore in breach of the SOGA.

I personally would not allow them to repair the laptop as if you do then you have closed the door to a replacement or a refund.

I would ask for details of where to send the small claims papers and see what they say.

I would treat HP retail as if it were any other high street retailer.

Tell them what your rights are, demmand a resolution and if they fail to comply then sue them.

We can help you every step of the way - just let us know if you need any help and please keep us updated.

Best wishes.

Paul
The Admin Team

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Thanks Paul.

I have sent a copy of your template letter to HP Store. I've got my fingers crossed for a positive response.

I will keep you posted.

Ok, good luck with that nedders.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi,

I thought I would give an update of my situation.

I sent a letter to HP in the first instance giving them 14 days to respond. A month later and still no response.
I had my laptop inspected and an Engineers Report was produced. My laptop does indeed have the Nvidia defect and so I emailed the report to HP. They did not comment on the report, their only response being that if I didn't want the out of warranty repair at my cost, then I should contact trading standards to get this issue resolved.

Therefore, I have issued a claim in the Small Claims Court which has been served.

I look forward to the defence (if any) that HP put forward.

Hello Nedders,

I think it is a forgone conclusion that HP will not turn up on court day.

If they do, then boy will they open up a can of worms.

Good luck and don't forget to keep a tab on your expenses
(including the court costs).

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi again,

Well HP are intending to defend all of my claim against them for the inherent Nvidia defect and failing after an unreasonable amount of time. I don't know how they can defend against an Independent Engineers Report and the huge number of articles out there. Anyway, they have 28 days to come up with one.

I still cannot believe a company of this size is behaving like this and are failing to acknowledge my rights and The Sale of Goods Act.

Companies of this size seem to disregard the consumers rights more so than the small independent company.

Why? - well companies the size of HP know that as they loose 1 customer they gain 2 or 3. The small independent trader cannot be so blasé

But the consumers day is about to come and this problem is going to be well and truly in the public arena.

Lets see HP and the retailers try to fob consumers off then.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi There,

I bought an HP Pavilion DV2630 ei about 1.5 years ago,
and 2 weeks ago the screen suddenly broke into 6 miniature
screens, and the resolution became very bad.
It is sometimes normal upon booting up, but soon changes to the
6 screens again.
Upon researching these symptoms, I came to realise that I had also been
a victim on the nVidia chip defect.
How do I sort this out?
HP refuse to replace my motherboard, and I'm being quoted enormous amounts
to replace it.
SO angry!!