The Nvidia Defect Forum

I would just like to know if anybody with a HP G6031(G6000) laptop could tell me what their serial number is, this email from Paul will explain why:-

Make sure you get plenty of evidence to support your claim. You should also point out that
the serial numbers of your laptops, which are CNF-7-45-49-9J and CNF-7-45-49-B3

If you look at your two serial numbers you will see that they are virtually sequential except the
last 2 identifying characters.

What does this mean you may ask.

Well, it is a dynamite piece of evidence as it shows that the production line that your laptops
were assembled on were producing defective laptops.

The 1st 2 characters of your serial numbers represent the country of manufacture. In your case, China. The 3rd character, F, represents the plant of manufacture. The 4th character, 7, represents the year of manufacture, 2007. The 5th and 6th represent the week of
manufacture, Week 45.

The final four characters give the laptop a unique identification.

It is more than coincidental, don’t you think, that the numbers should run sequentially, both have the same defect and both fail at roughly the same time?

If you entered this information into your evidence then you can quite easily show the judge that on week 45 in 2007 the laptops coming off that production line were all doomed to fail prematurely from the Nvidia defect.

I hope this will help us all to fight our claim against comet.

Thank you,
Hayley3686.

Hello Hayley,

I had a look at the database on the www.hplies.com website and there are loads of instances where there are sequential runs of serial numbers for HP laptops.

That is available here:-http://tinyurl.com/yk5xtnd

I know there are a lot of the DV range of laptops where the numbers run sequentially. There also a few G6000 range of laptops on there.

Hope this helps.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Hayley/Paul

Serial Number for my G6031EA is CNF-7-45-66-D8-F

Obviously made in the same week of 2007 in China and at the same plant. It would be useful to know the significance of the other letters/numbers. In my case I have an 11 character serial number as opposed to your 10 character numbers, I can only assume this refers to a difference in model number and hence configuration/specification. What model is your 6031, as you see mine is an ‘EA’.

I have also started to assemble evidence for a possible hearing (AQ submitted to court, no hearing date yet) and have registered with HPLies and tried to access the info you have on consecutive serial numbers for G6000 models but to no avail at present (undoubtedly pressing the wrong buttons somewhere!). I’d be grateful if you/Paul could point me in the right direction on that one.

Thanks.


barryt

Hi Barryt,

Both of my models are the same as yours G6000 (G6031EA) don't know if this helps but
the P/N on both laptops are the same, it is GZ976EA#ABU.
I also have no luck with HPLies they might not have the same model number over in the US but I did notice some of the laptops had the same 4 characters as ours with weeks close to 45 eg 41,46 etc, might help, I will have a good look over the weekend.

Thanks
Hayley3686.

Hello Haley and Barryt,

The reason I pointed you to the database on HPLIES was because you you will see instances where the serial numbers run sequentially.

Whilst these laptops are not specifically your model, it does show that whole production runs are affected. In a similar way to yours Hayley where the two laptop have almost identical serial numbers. I would bet that owners of laptops with numbers above and below yours will be affected.

I have had a look through my database and here are some of the serial numbers for G6000 laptops manufactured in week 45 of 2007:-

CNF7453759
CNF74537NM
CNF74537SN
CNF745494C
CNF745499J
CNF74549B3
CNF7455B9Q
CNF7456CVY
CNF7456cpx
CNF7456D8F

Your serial numbers are included Hayley as is yours Barry (Your serial number is CNF7456D8F)

As you can see the numbers are virtually identical. As I start to process more of these units I will start to notice more sequential runs through the serial numbers.

Hope this helps you both.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul this will help a lot.
Hayley3686

Hi Barryt and Paul,

A kind person from the US has posted me some evidence to prove our laptops should be on the recall list, I hope it helps:-


PROVE DEFECTIVE IF NOT LIST ON THE "PROGRAM" ?

Ah ok this one is easy.

You have the G6000, which uses THE SAME board as the recalled board as the F500.

I made this post > viewtopic.php?f=2&t=870 about hte F500 and the F700 coverup.

The G6000 also fits into this coverup. I will just add/repost it here: I will put lines pertaining to the G6000 in bold italics:

Ok if we hit up PartSurfer....
Here is part surfer for the G6031EA (going from you model #) [g6000 was NOT recalled]
http://partsurfer.hp.com/Search.aspx?SearchText=GZ976EA

Here is part surfer for the F712NR [f700 was NOT recalled]
http://partsurfer.hp.com/Search.aspx?ty ... xt=GR963UA

Here is part surfer for the F557US (my laptop...) [f500 WAS INDEED recalled]
http://partsurfer.hp.com/Search.aspx?ty ... xt=RZ330UA

WHAT'S THIS???
They use the same motherboard~~~???!!!!
--------------------
From the G6031EA page
PC Board
442875-001 System board (motherboard) - With webcam option - For full-featured model
From the 712NR page
PC Board
442875-001 System board (motherboard) - With webcam option - For full-featured model
From the 557US page
PC Board
442875-001 System board (motherboard) - With webcam option - For full-featured model
----------------------
Sue, and then tell them why would they cover and one and not the others? Why? Because they were covering it up. Clearly both laptops use the same motherboard, and 99% of their parts are the same.

If you check your BIOS update, it was updated on 12/14?/2007 just like the F557US was:
(It is even the same BIOS -_- WHY IS IT THE SAME BIOS??? COVERUP!)

G6031EA > http://h10025.www1.hp.com/ewfrf/wc/soft ... ct=3641394

Filename: sp38173.exe [1/1, 2.53M]
VERSION: F.1F

712NR > http://h10025.www1.hp.com/ewfrf/wc/soft ... ct=3561974

Filename: sp38173.exe [1/1, 2.53M]
VERSION: F.1F

557US > http://h10025.www1.hp.com/ewfrf/wc/soft ... ct=3370444

Filename: sp38173.exe [1/1, 2.53M]
VERSION: F.1F

This is the BIOS that was clearly done to speed up the fan (it says it...) and it was released in 2007, nVIDIA announced the defect in 2008, and when HP released the 'enhancement' in 2008, they were pushing a BIOS from 2007 down people's throats.

Additionally:
http://h10025.www1.hp.com/ewfrf/wc/docu ... ct=3370444

^ WHY IS ONLY THE F500 RECALLED?? Plastic doesn't make a big difference!

So now that I have given you a wellspring of evidence from my laptop (those I can no longer hold HP responsible for it legally), go forth, and settle? or fight it in court.

I settled out, and I just have to send them their crap machine - I hope they don't use it as a replacement for some poor sap, but eh, business is business to these people :\

It is about damn time someone else with the F5xx or the F7xx or G6xxx series laptops came online !

This laptop was only sold in the UK I think, while the F5xx and F7xx were worldwide.

Good luck! Need anything else? Just respond to the post.

_________________
Sold my HP stock for profit... settled out of court with HP.
I can no longer blame HP for my laptop issues, however I will help to gather information for people with these laptops:
F500, F700, G6000, TX1000, TX2000
Since there isn't as much data available for those laptops as there is with the dv(xxxx) series.

Best wishes
Hayley3686.

Hello Hayley,

Yes, I saw that post and it provides more damning evidence against HP if ever it were needed.

The more evidence you can gather the better, although to be really honest I bet they won't even turn up on the day or they will make you an offer you cannot refuse before the court day.

If they do go to court and lose, then I will make damn sure that the papers do print a story.

The more people who we can reach regarding this problem the better.

Good luck Hayley.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Hayley/Paul/Sushiserv

Good catch on your most recent posting Hayley (and good thinking on seeing what had been done on HPLies). I wish I’d followed that route rather than the slow research route I’ve taken! Still in my defence I was getting there but this nugget has saved me a lot of time and effort – thanks.

One track that I had been following knowing that the F500 and G6000 were effectively the same (and as such should both have been subject to the HP Enhanced Warranty Scheme) was to look for proof to that effect. One document that shows this is the aptly titled
‘Compaq Presario F500 Notebook and HP G6000 Notebook PC Maintenance and Service Guide’ which can be found at http://tim.id.au/laptops/hp/hp%20g6000% ... 20f500.pdf

Hope this helps. I will of course update you with anything else I find.

Paul

Thanks for the listing of G6000’s - yet another nugget! Can you confirm that these serial numbers are from G6000’s that you have ‘proved conclusively’ to have failed due to the NVidia defect (I wouldn’t want Comet to think that it was ‘just your opinion’ that they had failed due to the NVidia defect!)

Thanks for your help guys.


Cheers



Barryt

Thanks for the interesting information.

I am a little confused regarding the model numbers and x-referencing them with US models. In my case I have the G6030EM model (the label on the back also says G6000). Can I take it that my model is also the same as the US F500 model. I looked at the service booklet posted earlier and it appears Identical with my model.

Thanks for your help