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PostPosted: Wed Mar 10, 2010 10:09 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello all,

A forum member was kind enough to forward me a copy of this letter that he received from Comet.

In it Comet have offered a repair and state that the parts will be "free from the Nvidia card"

If you are offered such a repair you should ask for the following:-

1) The Part number of the mainboard being used
2) The graphics chipset on the laptop

Without this we cannot determine if the mainboard being offered is a like-for-like replacement.

What dynamite evidence though that HP "have made new parts to eradicate the fault"

What happened to HP's stance that the problem didn't exist?


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PostPosted: Thu Mar 11, 2010 12:08 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7400
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
I'd say to user the "go for it and post details of the new board and GPU on the forum" and those details could be obtained through GPU-Z and other hardware analysing tools.

The only concern I have for owners like myself and others who have received the same 'offer' is whether or not these parts are fully reliable. Furthermore why should we accept a repair when for the past 1-3 years we have experienced mayhem with these machines; problems like overheating, no wireless, limited to processes due to heat.

Even with the new installed hardware the design of the laptop case is crap and overheating may still come across as an issue. Paul I believe has mentioned it at least once on the forum and I've heard it directly by mouth from other professional laptop engineers.

If the retailer refuses to offer compensation then a small claim will guarantee your money back and additionally the costs + interest for wasted time. Therefore you receive extra on top of what you had originally paid for the machine.

So yes, a repair from my point of view is a bad idea regardless of the guarantee of 'clean' parts from both the retailer and manufacturer.

_________________
DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!


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PostPosted: Thu Mar 11, 2010 12:30 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7400
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
The second paragraph of that letter:

Quote:
Any part that is fitted during the repair will come with a 3 month warranty as is the case on any part during a repair. If the product should fail with the 3 months then a further inspection would need to be carried out to determine the fault. If this is confirmed as a part that has been replaced then this would be repaired free of charge. Should the unit develop a fault that is not related then the repair would be chargeable


So what they are implying is that if the product develops a fault caused by the supposed 'clean' replacement part they will offer another free repair?

And the first paragraph:
Quote:
I can confirm that any parts used by Hewlett Packard to repair the product will be free from the NVIDIA card and that new parts have been made to eradicate the fault


THE SECOND PARAGRAPH CONTRADICTS THE FIRST PARAGRAPH!!! :evil: :evil:

Does this mean that Comet are still unsure on whether or not HP have 'clean' parts and are lying through their teeth!?

I would love to see someone have their laptop sent off, returned and despite this 'guarantee' the owner discovers that they replaced nothing and the manufacturer/HP applied a mere heat gun job!

_________________
DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!


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PostPosted: Thu Mar 11, 2010 12:39 am 
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Joined: Tue Feb 16, 2010 1:22 pm
Posts: 24
Laptop Make: HP
Model: 2799ea
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 850
Date Purchased: 10 Mar 2008
Date Failed: 13 Feb 2010
Its my Dv2799ea the letter refers to and trust me the laptops going nowhere until they advise me which parts will be used as I'd be very surprised if replacement parts exist.


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PostPosted: Thu Mar 11, 2010 10:06 am 
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Joined: Wed Mar 03, 2010 3:13 pm
Posts: 7
Laptop Make: HP
Model: dv9233eu
Graphics Card: 7400
Purchased From: High Street Store
Amount Paid: 664
Date Purchased: 01 Jun 2007
Date Failed: 28 Feb 2010
HI SURELY THEY CAN'T GET AWAY WITH THIS AS THEY ARE NOW CHANGING THE COMPONENTS OF THE COMPUTER FROM WHAT YOU ORIGINALLY BOUGHT AND THAT COULD'VE BEEN THE REASON YOU BOUGHT IT NOT KNOWING THEY WERE FAULTY AT THE TIME OF COURSE


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PostPosted: Thu Mar 11, 2010 11:18 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Quote:
HI SURELY THEY CAN'T GET AWAY WITH THIS AS THEY ARE NOW CHANGING THE COMPONENTS OF THE COMPUTER FROM WHAT YOU ORIGINALLY BOUGHT AND THAT COULD'VE BEEN THE REASON YOU BOUGHT IT NOT KNOWING THEY WERE FAULTY AT THE TIME OF COURSE




My sentiments exactly.

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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