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PostPosted: Sat Nov 30, 2013 1:55 pm 

Joined: Sun Nov 10, 2013 8:43 pm
Posts: 1
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 808
Date Purchased: 28 Jun 2008
Date Failed: 07 Sep 2013
Hi Paul / The Admin Team / anyone else who might be able to advise,

Firstly, I've only recently come across this great site, and I want to say thanks to all of you for creating and contributing to it, in order to help us all.

I can see that the site has been up and running for over 4 years now, and that most posts here appear to be older ones. Although I'm joining the party rather late, I'm hoping that someone may still be able to advise.

I'm trying to help a (non-technical!) friend with a display issue - double image, and very poor quality, even outside Windows, i.e. the problem is present in the BIOS, etc. The machine is a Dell XPS M1530 laptop (with an NVIDIA GeForce 8400M GS (128MB) chip), bought direct from Dell on 28/6/08, and so is (just!) within the 6 year limit.

We've only just started this process, and have been in contact with Dell by phone. Their subsequent e-mail offered a free motherboard replacement, which based upon the information on this site, we are / she is not willing to accept. However, using the calculator on here, despite the laptop costing £808.00, she would only be 'entitled' to a refund of £101.00. Now, that's not enough to even buy the cheapest new laptop available, let alone a higher-end spec machine like the one she already has. So my questions here are:

- What is the current situation with Dell carrying out repairs? Is it still the case that they will used second-hand / refurbished parts, and that it is still simply not possible to do a proper / guaranteed repair, because a NEW motherboard/GPU combination is not available?

- Also, if she were to hold out against the tactics that Dell may adopt, is she guaranteed to get either a refund or new machine here? I'm thinking along the lines of Dell saying that the laptop is approaching 6 years old, and using a calculation technique similar to yours. If that is likely to be the case, then I'm thinking of advising my friend that she may be better off accepting the free repair from Dell in order to at least get a working machine back, since £101 isn't going to get her very far!

I hope that the above is clear. Any advice would be gratefully received - thanks!


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PostPosted: Sat Jan 18, 2014 12:56 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Steve and welcome to my forum.

Thank you for the kind words in your post - much appreciated.

Please accept my apologies for the extreme delay in your post being authorised and my response to it.

I have been extremely busy on another project and have not had any spare time to devote to this site.

Is your problem resolved or is it still ongoing?

Please let me know and I will advise further - and in a more timely manner.

Best wishes

The Admin Team

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