The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

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PostPosted: Sat Mar 16, 2013 9:32 pm 
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Joined: Sat Mar 16, 2013 8:40 pm
Posts: 3
Laptop Make: Compaq
Model: Presario V3000
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 746
Date Purchased: 18 Oct 2006
Date Failed: 01 Mar 2013
Hi,

I am so relieved to have found this forum. I have had a similar problem with my laptop described here and think (from what i've seen here) that it has a defected NVIDIA card. I also checked the list of affected notebooks (the pdf) and mine appears, though the HP limited warranty enhancement page has disappeared (noted in a number of posts here).

To summarise, my problems include:
- Black screen but the keyboard lights are 'on' and the laptop sounds like it is working (however, when I start up the computer I do see the initial 'Compaq' screen before it goes black so the screen doesn't appear to be faulty)
- I can actually just barely see the XP log on page if I am holding the computer up to bright lights so can enter my password and open up XP...but really can't see much to do much more
- Overworking fan and a warm laptop for quite some time (which has caused annoyance for friends I try to talk to on skype as my laptop is so noisy!!)
- In 2008, I also had to have the broadcom (I think that's what it was called) wireless card replaced as it was faulty but that was covered by HP (can't remember if it was because it was faulty or because I had purchased an extended warranty)

Issues I am concerned about with getting a replacement/it fixed/compensation:
- Purchased in October 2006 in Canada from 'Future Shop' (what you might call a 'high street' shop but Canadians don't use that term - in any case, it was a super store! :) ); the problem with this is that I live in Britain which caused some difficulty in 2008 with replacement as they didn't cover shipping but I was able to send it there with a friend.
- As it was so long ago, it is no longer covered by warranty...i see here that you can get compensation in Scotland (?) if it is within 6 years ago...not sure what the rules are in Canada (but, if similar, it is now just 5/6 months beyond 6 years... :( )
- If I need to buy a new computer, I am not happy about this but, I suppose, I could learn to deal with this since it is quite an old laptop. However, I would be REALLY upset if I couldn't access the files on my laptop. I'm afraid I haven't backed up my files in years...! :?


My questions:
1. What do I do about getting compensation/getting my computer fixed, given what I've said above about where I bought my computer and how long its been? (I saw some posts saying that it might just fail right away again if it gets fixed...)
2. Even if it is not possible to fix this, is it possible to access these files somehow (anyhow?!?!? :cry: ). [if there was no other way to access these, perhaps i should try to get it fixed so that i can at least access all the files before it fails again...this is obviously subject to potential issues i've already stated above with getting it fixed due to purchasing data and location]

Thanks to you in advance for any possible help or advice I can be given...

Heather


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PostPosted: Sun Mar 17, 2013 12:02 am 
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Joined: Sat Mar 16, 2013 8:40 pm
Posts: 3
Laptop Make: Compaq
Model: Presario V3000
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 746
Date Purchased: 18 Oct 2006
Date Failed: 01 Mar 2013
ps. i seem to be able to access my files! If I hold my laptop up to a light (in a dark room), I can see the screen enough to be able to back-up my files to a hard drive (phew!).

Oddly, also (since this backing up is taking some time), I noticed that when my computer goes to sleep (or when the screensaver would normally come on) and I touch the mousepad/fingerpad to 'wake it up', the screen sometimes comes alive (ie. on)...only to go black again. All a bit weird! Perhaps I don't have the same problem as the others here since it is not completely black all the time?


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PostPosted: Sun Mar 17, 2013 9:40 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Heather and welcome to my forum.

The good news is that your laptop does not have the dreaded defect.

The problem with your laptop is being caused by either the inverter or the tube in the screen.

This is what is causing the screen to be dark and is easily repairable.

The cost to repair your laptop, including the collect and return carriage, would be £65.

If this is to your approval then please let me know.

Please also let me know if you have any questions.

Best wishes

Paul
The Admin Team

_________________
=======================================================
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Why you should not accept a repair
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Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Mar 18, 2013 10:51 am 
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Joined: Sat Mar 16, 2013 8:40 pm
Posts: 3
Laptop Make: Compaq
Model: Presario V3000
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 746
Date Purchased: 18 Oct 2006
Date Failed: 01 Mar 2013
That is great news! (and a big relief...)

I will send you a private message.

Thanks!
Heather


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PostPosted: Tue Mar 19, 2013 7:34 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Heather,

It is great news isn't it!

I have replied to your PM and I await your response.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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