The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Fri Aug 01, 2014 10:29 pm

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 21 posts ]  Go to page 1, 2, 3  Next
{ VISITS } Views: 6427  Favorites Favorites: 0  Followers Followers: 0 
Author Message
PostPosted: Tue Mar 05, 2013 9:47 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
Hi. I bought my Laptop on 27/12/07 from Currys for £1109.99. I still have the receipt and original box. My machine failed on 02/03/13 and most of the time I now have no display at all. But sometimes it will come on with random patterns across the usual display. I'm pretty sure this is the Nvidia Defect that you talk about. I am about to write to Currys to request compensation. I would appreciate if you can let me know if there is anything I should know specific to my Laptop model.

In the event that Currys give me some money back, will they also want to take my Laptop? I am concerned about returning my machine to them with potentially sensitive data on it. Do you have any advice in this regard? Also, my Dad knows a guy who does electronics and soldering for a living and has specialist machinery related to this. Is it possible that somebody like this could make a lasting repair?

I will keep you updated on how I get on with Currys.

Thanks.


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 12:41 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
Another question that I have is, has anybody found instructions on how to disassemble one of these laptops to find and access the APU? I'm thinking that after I get some money back from Currys, I maybe able to get the GPU reflow'd by a friend of my Dad who has an Electronics company and is very good with soldering. Some instructional pics or a video would be great.


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 6:29 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
I've just been reading some other posts and saw that it could be advantageous that I paid for the machine by credit card. I even have the statement from when I paid for it. I would really appreciate if you could advise me how that effects my options.
Many thanks
Steve


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 7:00 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Steve and welcome to my forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8600 GPU, revision number G86-770-A2 which is one of the more prolific of the defective GPU's.

The good news is that on the 25th March 2008 HP released a BIOS update for your model of laptop which switched the fans on continuously in order to try and prevent the GPU from overheating. This can be confirmed here:- http://tinyurl.com/cytbpf4

The purpose of the BIOS update, according to the HP support website, is:-

HP wrote:
“Update the fan control algorithm for the system to reduce the likelihood of future system issues”


You will note that the above only states "....to reduce the likelihood of future system issues” It does not state that it will remove the inherent defect that your laptop contains.

Looking further into the HP support site it also states the following:-

HP wrote:
“The new BIOS release for your notebook PC is preventative in nature to reduce the likelihood of future system issues. The BIOS updates the fan control algorithm of the system, and turns the fan on at low volume while your notebook PC is operational”


I note that you purchased the laptop only three months before this update was released. Had HP done the honourable thing and informed you of the possibility that your laptop would fail prematurely then you would have been entitled to reject the laptop as you were still within a reasonable period of time from the purchase date.

They didn't as so consequently you are now in the position you are.

It is great news that you paid by credit card as that means that if the retailer refuses to comply with their legal obligations to you then you can pursue the credit card company for a "Section 75 refund" as the card company is jointly and severally liable to you in situations like this.

The first thing you need to do is to contact the retailer and inform them that you believe that your laptop has failed due to an inherent defect with the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Currys and not from HP so it is entirely Currys responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 8:40 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
Hi Paul. Thanks for your reply. I emailed Currys yesterday, based on your advice, and await their response. Given that I paid by credit card, would you suggest that I go for a full refund or should I accept a value in the region of what your calculator says? I think thats only about £135 compared to £1109.99 which I paid originally. At what point would you give up on Currys and go for the Credit Card company?

Also, we bought my wifes Laptop, from Dixons I believe, around Feb 08. It is an HP G60-214EM with Nvidia Geforce 8200M G graphics. Is this one that is likely to be inherently defective, and what do you suggest in regard to Laptops that have not yet failed?

Thanks
Steve


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 9:22 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Steve,

Based on the fact that the BIOS update was released only months after you purchased the laptop I would press for a higher refund than the calculator suggests.

There is an element of culpability on the part of Currys and HP for not informing you sooner of the defect that your laptop contained and for this reason alone I would recommend that you press for more.

You can actually file a claim with the credit card company at any time. Remember, they are jointly and severally liable to you so you do not necessarily have to wait to see what Currys offer.

I would suggest that you press for a full refund but bear in mind that you will probably have to compromise on the amount that you receive.

With regard to the other laptop that you own, the G60-214EM, this too has a problem. As you correctly state, that laptop contains an Nvidia 8200 GPU, which has a revision of MCP77MV-A2.

In court documents in the States your GPU was named in litigation when it was stated:-

Quote:
“The chip claims arise out of allegedly defectively designed Nvidia chips G86, G86A2, G84, C51, G72, G72M, G73, G72A3, MCP67 and NV42.”


Note that your GPU is included in the above, the MCP67.

If you Google the above quote you will see that this is the case.

Unfortunately though, unless and until that laptop displays some form of manifestation of the defect there is little that you can do as at this stage there is no evidence that the laptop is suffering from the dreaded defect.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 10:10 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
Thats great info Paul. Thanks. One last question before I continue awaiting Currys response. If Currys make me an offer that I wish to accept, do you know if I may then pursue my Credit Card company for the balance of funds/an additional amount? Or by accepting an offer from Currys, does that preclude any subsequent claim against another party?
Does my situation ring any bells with similar situations that have been concluded, which may be helpful for guidance? i.e. late failure, purchased for over £1100, paid by credit card.


Top
 Profile  
Reply with quote  
PostPosted: Wed Mar 06, 2013 10:28 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Steve,

Unfortunately you will only get one bite of the cherry.

Either you accept an offer from Currys or you accept an offer from the card company but you cannot accept an offer from both as that would place you in a position of "betterment". Of course you can accept the higher offer of the two.

The only problem you have is that you have had over 5 years of unhindered use so the chances of a full refund are improbable.

You my be allowed to keep the laptop after a resolution has been offered and that will enhance your situation.

I would say though that the chances are you will receive an offer of between £135 and £200 and I think that it is unlikely that you will receive much more than this. If you are offered more then great, but I would not want you to get your hopes up.

The BIOS update is probably your only saving grace, but at the end of the day it is down to the generosity of either Currys or the credit card company.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Thu Mar 07, 2013 6:32 pm 
Offline

Joined: Tue Mar 05, 2013 9:40 pm
Posts: 12
Laptop Make: HP
Model: dv9689ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 1109
Date Purchased: 27 Dec 2007
Date Failed: 02 Mar 2013
Hi Paul. In your experience, do the credit card companies tend to make better/worse offers or about the same? Do you have a standard letter to send to a Credit Card company?
Thanks
Steve


Top
 Profile  
Reply with quote  
PostPosted: Thu Mar 07, 2013 7:35 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Steve,

From memory the card companies offer about the same, which is usually based on five to six years anticipated usage.

There is a template letter available on this forum that you can download, edit and then send to the card company. That is available here:- Letter_to_CC-2.pdf

If you do send the above letter please ensure that you send it via recorded delivery and keep a copy of the letter and postal receipt.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 21 posts ]  Go to page 1, 2, 3  Next

All times are UTC


Who is online?

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap