The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Wed Apr 23, 2014 9:42 am

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 5 posts ] 
{ VISITS } Views: 2645  Favorites Favorites: 0  Followers Followers: 0 
Author Message
PostPosted: Fri Apr 27, 2012 11:04 pm 
Offline

Joined: Mon Apr 02, 2012 3:29 pm
Posts: 2
Laptop Make: Sony
Model: VGN-FZ21M
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 649
Date Purchased: 24 Feb 2008
Date Failed: 27 Mar 2012
:nh
Hi

Looking for some advice I have a sony vaio laptop VGN-FZ21M purchased from John Lewis 24/02/08 which has now developed the dreaded NVIDAI inherent defect, 27/03/12.

So far following your advice I have tried to return to branch where i purchased, only to be told, as expected out of warranty, so wrote to head office who refered back to branch department manager, who then called to offer me £150 refund or a fix but no written guarantee (even before I produced a engineers report). I refused and produced the report only still to be offered the same options.

I dont think £150 is quite good enough considering I'm a light user, I would expect a laptop to last longer than 4 years if it is looked after. The other option of a fix - which you don't recommend without a guarantee. Do you think i should now continue on with head office and try for a little more or is this a reasonable offer your calculator says £207.

Thanks for a little guidance here.

Think all your advice is brilliant, don't know how all these big companies are allowed to get away with not stepping up and dealing with the issue. The fact that we were all buying these laptops after they knew there was a big problem is disgracefull.

Thanks

SJS


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Sat Apr 28, 2012 9:41 am 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello SJS and welcome to our forum.

Sorry to hear that your laptop has failed.

The offer that you have been made is below he minimum that your are legally entitled to which is £207 based on the usage that you have had.

You can pursue John Lewis for the extra £57 but even if they do pay you this amount it is not going to buy you a laptop of similar specification or quality.

As Sony have admitted to the defect in your laptop then John Lewis will probably be refunded by Sony for any resolution that is offered so I would be inclined to push John Lewis for a replacement laptop.

I would send John Lewis a letter before action stating that you want a much higher refund as you were only a light user or you want a replacement laptop and that if they refuse to offer either then you will pursue them through the Small Claims Court.

If they capitulate then great. If they refuse to budge then you should sue them for a resolution. As your laptop is inherently defective then you really cannot lose.

Stand your ground and be persistent and you will be successful.

Whatever you do don't let them fob you off.

I hope the above helps.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Sat Feb 16, 2013 11:10 pm 
Offline

Joined: Mon Apr 02, 2012 3:29 pm
Posts: 2
Laptop Make: Sony
Model: VGN-FZ21M
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 649
Date Purchased: 24 Feb 2008
Date Failed: 27 Mar 2012
Here we are 6 months after I reluctingly agreed for John Lewis to fix my laptops graphics card it has now gone again as you said it would. I guess that is it I'll have to buy a new one. :cr


Top
 Profile  
Reply with quote  
PostPosted: Sat Feb 16, 2013 11:18 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7862
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello SJS,

Sorry to hear that your laptop has failed again.

No, no, no, you will not have to buy a new one.

John Lewis are still liable to you as it is patently obvious that the repair was undertaken using parts which were not of satisfactory quality.

I would advise that you get back in touch with John Lewis and would tell them that your laptop has failed again due to the same defect which you originally reported.

I would also tell them that it is patently obvious that your laptop cannot be repaired (due to the re-failure) and that you now want a refund or you will pursue a Small Claims Action against them.

Don't let them fob you off and if you need any help or advice then please let me know.

You have a very strong case so stand firm and be persistent and you will succeed.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Thu Mar 13, 2014 4:23 pm 
Offline

Joined: Thu Mar 13, 2014 4:02 pm
Posts: 1
Laptop Make: Sony
Model: FZ21M
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 799
Date Purchased: 17 Dec 2007
Date Failed: 12 Mar 2014
Hi SJS,

My identical Sony (purchased around the end of 2007/start of 2008) developed this problem just over 2 years ago - John Lewis were helpfulish, but played their "out of warranty" card, which I promptly responded to.

After a bit of to-ing and fro-ing the machine was sent to Sony, who turned it around and it was back with me 24 hours later, along with a "free" cleaning cloth and a few comments on my dirty screen! They (Sony) were extremely complimentary on my knowledge of the issue (which I'd gained from this site!)...... in fact the service from Sony was exceptional.

Now, just last week, the dreaded problem has returned (why on Earth would they place another known faulty component, or motherboard, back in the machine to warrant a repair). The machine's pretty much had its use now - it's a little old, the SD card reader has stopped working, the external USB drive is randomly recognised (it's Ok on other machines) so I'll write to John Lewis again to see what they're prepared to offer me in terms of a discount on a new machine. I'll let you know how I get on!


Stuart


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC


Who is online?

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap