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 Post subject: Success
PostPosted: Mon Feb 04, 2013 7:30 am 
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Joined: Fri Feb 01, 2013 10:40 am
Posts: 1
Laptop Make: HP
Model: DV9827
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 550
Date Purchased: 29 Oct 2008
Date Failed: 01 Dec 2012
Just a short entry to tell of my recent success with Staples. Laptop: HP dv9827 brought from local store on 29/10/2008. Cost: £550.00.

Black screen followed by split screen developed early Dec 2012. A quick google session (4 hours) led me here. Contact to Paul led to an engineers report and Staples 'made all the running' from there on. They have been very good and, as many other members are saying, appear to be the very best retailer to buy faulty laptops from. They have not quibbled nor shirked their responsibility in this matter - no arguing has been necessary on my part. They really know the meaning of Customer Service.

Just over a week ago I received an e-mail with two offers for me to choose between. Offer 1 - refund of the £65.00 report fee and a settlement amount of £350.00, as one cheque to go anywhere to replace laptop. Offer 2 - Refund of the £65 report fee and a voucher to spend in store to the value of original purchase price - £550.00.

I nearly fell of my chair - it's 4 years old!!! So, not only have they reacted very well accepting everything I had sent them without arguing or gain-saying, they have coached me through the whole process. I have had no need to push for anything. Then they made this offer - the very best I could have hoped for - I used the calculator and thought I would get about £125.00, or possibly £250 because it is Staples (many of the accounts here show they are willing to go a little further to keep customers happy) but they have basically provided me with a free laptop for 4 years. No prizes for guessing who I will be buying from.

Picked up my new HP Pavillion G-7 (17.3" wide screen, AMD dual core, 1 TB HDD, 6 Gb RAM, ATI Graphics,)for only £429, and also purchased Office 365, and I still have credit at the store!!

I am 'flabber-ghasted' Three cheers for STAPLES. And three cheers for PAUL at LAPCURE - without whom I would not have pursued this claim and just thrown away my 4 year old, broken laptop!

:! :! :! :! :! :!


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 Post subject: Re: Success
PostPosted: Mon Feb 04, 2013 8:04 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Daemon,

Firstly, well done on your success. :! :! :! :!

Don't you just love Staples.

Anyone would think that I had shares in the company from the way I continually sing their praises but I don't and my praises are well deserved.

Staples have consistently proved themselves to be THE best retailer on the high street for the way that they treat their customers. They do not prevaricate like some retailers, they do not force their customers to proceed to litigation like some retailers and they treat their customers with respect - unlike most retailers.

I am really pleased that you found my forum and that I was able to help you reach this very positive resolution.

Well done to Staples. :! :! I have been running this forum for almost four years now and to date Staples have held the crown for being THE best retailer on the high street.

Well done to you also for pursuing a claim. :! :! :! :!

Good luck and best wishes for the future

Paul
The Admin Team

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