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Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

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PostPosted: Mon Dec 17, 2012 6:12 pm 
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Joined: Mon Dec 17, 2012 5:57 pm
Posts: 3
Laptop Make: HP
Model: 6735s
Amount Paid: 0
Bought my HP 6735s from EBUYER on 03/03/2009.
The graphics card failed and I stumbled upon the post by phil987 "HP 6735s success story - thank you Lapcure!" hp-6735s-success-story-thank-you-lapcure-t2202.html

Thought, "great, that seems straight forward".

Cut and pasted phil987 eNote text and sent my own eNote with my order details.

Got the following reply from EBUYER:

Thank you for contacting our Customer Support Team.

After looking into your query I can confirm that we are more than happy to help with the problem you are having with your laptop.

I would firstly recommend contacting HP who may be able to offer further advise and repairs for the faulty laptop.

You can contact HP on the following:
0845 161 0030
Or by visiting
http://uk.hp.com

If you have any further queries regarding this please do not hesitate to contact me again.

Kind Regards,

Rikki




Well, gee, thanks Rikki. How did phil987 get a nice easy route to a repair?

Anyway, phoned HP on the number above. They tell me the laptop is out of warranty. I told them the laptop has a manufacturing fault that's well documented on the internet and they now tell me I have to wait for their supervisor to phone me sometime in the future.

Had I got the simple reply from Rikki that phil987 got, I was planning on using the refunded money to purchase another laptop from EBUYER as their service was so good. Don't think I'll bother now I have to jump through hoops.

Who is responsible for compensating me, EBUYER or HP?


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PostPosted: Mon Dec 17, 2012 7:27 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello TrevH and welcome to my forum.

It really angers me when retailers try to fob their customers off to the manufacturers when they should know full well that they, the retailer, are the only ones responsible for resolving the situation.

Ebuyer wrote:
I would firstly recommend contacting HP who may be able to offer further advise and repairs for the faulty laptop.


Your laptop is not "faulty" in the truest sense of the word but rather it is inherently defective and that makes a big difference.

I would get back in touch with Ebuyer and would tell them that they alone are responsible for resolving the problem and that they should desist from fobbing you off to the manufacturer. I would also inform them that it is an offence for a company to try and reduce or remove your Consumer Rights or your rights under the Sale Of Goods Act 1979 (as amended).

Also, their statement that you have to ".....wait for their supervisor to phone me sometime in the future" is simply not good enough.

The Sale Of Goods Act 1979 (as amended) states, quite clearly, that any offer of a resolution should not cause undue inconvenience. The last thing that you want is to be waiting around for days or even weeks until they decide to call you.

You should contact them and should tell them that either they expedite matters and offer to inspect your laptop with a view to offering a resolution or you will go ahead and obtain your own engineers report.

That should put the rocket up them that they need.

Stand your ground and be persistent and, most importantly, don't let them try and fob you off and you will be successful.

Ebuyer have refunded many, many owners of your model of laptop so it is not like they are unaware of this problem.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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PostPosted: Mon Dec 17, 2012 7:57 pm 
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Joined: Mon Dec 17, 2012 5:57 pm
Posts: 3
Laptop Make: HP
Model: 6735s
Amount Paid: 0
Thank you very much for the info Paul. I will reply to Ebuyers email straight away.


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PostPosted: Mon Jan 28, 2013 6:38 pm 
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Joined: Mon Dec 17, 2012 5:57 pm
Posts: 3
Laptop Make: HP
Model: 6735s
Amount Paid: 0
Paul, you're a star.
I followed your advice. It actually took weeks and weeks to get it sorted, but finally got some compensation.

Thanks you very much.
Trev


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