The Nvidia Defect Forum

Over the christmas period, PC World agreed to partial refund for my laptop that had the Nvidia defect. They first wanted me to send it to them for inspection and charge me £50 which I refused and told them I will obtain my own independent engineers report which I did. I then emailed them a copy and a few days later got a phone call that they would still want to inspect the laptop and would not charge me for it since I have already obtained another report. I agreed. To cut the story short, they inspected it and said it was beyond repair and offered me £200 which was in line with what I was expecting but they refused to refund the cost of my engineers report, saying they did not authorise me to obtain it. I stood my ground and told them I will not be accepting any offer that does not include the cost of my engineers report. After a lot of arguing on the phone, they agreed to refund the cost of report. The money was transfered into my account within a few days. Thanks Paul for all your help. You are a Legend. To all the others still going through it, I can only say persistence pays off and stand your ground you can't lose. Thanks Paul once again.

Hello,

Well done on your success.

It is amazing the number of retailer who attempt to fob their customers off with regard to the cost of the engineers report. It is a good job you stood your ground as that would have diminished the refund that they gave you.

Thank you for your kind words in your post, much appreciated.

I am pleased that you found us and that we were able to help you.

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.