The Nvidia Defect Forum

Well, the kind people of Comet responded to my letter today stating that the basically it is not there problem and the fact that the laptop has worked for 3 years clears them of any manufacturing defect when sold under the Sales of Goods Act.

They do kindy offer to repair the laptop on a chargeable basis but then go on to say that if I can prove with documented evidence that the laptop was faulty at the time of sale they will investigate further.

Is this the usual response which leads to a report being submitted?

Cheers for any response guys.

Fraser.

Hello Fraser,

Yes, that is a typical response from Comet so you should not worry.

They are factually incorrect when they state that because "the laptop has worked for 3 years then this clears them of an manufacturing defect when sold under the sale of goods act." as the Sale Of Goods Act gives you SIX years in which to make a claim.

I don't know who they get to write their letters but they really need to brush up on the basics of the Sale Of Goods Act.

Your next step is to provide them with an engineers report which hopefully will show that your laptop is indeed inherently defective.

If you would like me to provide you with an engineers report then please let me know.

Any questions then please let me know.

Best wishes

Paul
The Admin Team

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Hi Paul,

Apologies for the delayed reply been busy at work.

Anyway yeah I'll go through yourself for the engineers report if that is ok. As previously mentioned my neighbour is an IT engineer but he is unsure of what is required in the report.

Just let me know what the next step is and what is needed.

Cheers,

Fraser.

Hello Fraser,

In order to proceed with an engineers report please take a look at the following link which gives you full instructions:- need-an-independant-engineers-report-t62.html

If you have any questions or if you need any advice then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul,

Registered with your site I'll complete the rest when I get my email through.

Fraser.

Hello Fraser,

Your account is now active and I have sent you an email confirming
your login details.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Cheers Paul, I'm going to get some packaging and then I'll get the rest sorted for it to be collected.

Cheers

Received my reply from Comet today via e-mail following my engineers report and reply letter.

As follows;

Dear Mr Grant

Further to your recent letter.

I have passed a copy of your 3rd party report to our dedicated repair agents Hewlett Packard.

After reviewing this matter further with our repair agent, I can confirm that we would repute your claim. The issues that you have reported with your product could be due to a number of reasons in particular in aged units and do not constitute a manufacturers defect.

Taking this into consideration any repair undertaken would be a on a chargeable basis.

Having reviewed the entire matter, while I am of course very sorry that you disagree with the information in our previous correspondence, I am satisfied that it is correct and am therefore unable to help you any further on this matter.

Please accept my apologies for the inconvenience you have been caused.



Regards

Layla Cooper
Comet Customer Services


Just wondering here this leaves me as it is not sounding promising?

Regards,

Fraser.

Hello Fraser,

Take no notice of their reply to you as that is pretty standard.

Did you obtain a report from ourselves or from elsewhere?

If you obtained one from elsewhere then please could you let me know the contents of your report.

If you obtained from ourselves what is the RMA number?

Once I know that I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

It was from elsewhere Paul, my neighbour is a IT engineer so due to convenience got him to do one.

I'll PM it to you as I have it electronic.

Cheers,

Fraser.