Hello Jon,
Thank you for providing that extra information.
It is excellent news that you paid by credit card as this means that if the retailer does not offer an acceptable resolution then you can pursue the credit card company for a "Section 75 refund" as they are jointly and severally liable with the retailer in situations such as this.
You will now need to contact Currys to file your claim.
Give them a call and tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.
They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.
They may then tell you to contact HP. You should tell them that you purchased from Currys and not from HP so it is entirely Currys responsibility to resolve the situation.
They may then say that they will inspect it for a fee. You should refuse and say that due to the "reverse burden of proof", as afforded to you under the Sale Of Goods Act, then you will provide your own independent engineers report.
There is a step by step guide on this forum that will help you reach a positive resolution and that is here:-
post13.html#p13If you follow my advice in that guide then you will be successful.
I hope the above helps.
If you have any questions or if you need any advice then please let me know.
Good luck and best wishes
Paul
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