The Nvidia Defect Forum

Paul,

I am now at stage 6 of claiming from Currys / PC world for my defective compac pesario V6000

I am searching for your full guide on how to complete the online claim
- topic163.html

and your drafted template reply that I can just edit with my details.

You said previously that it can be found here:- help-on-what-to-enter-on-the-small-claims-court-form-t339.html but I cant find it now

Please help

Diane

Hello Diane,

There are a number of links to help with this stage and these are:-

topic163.html
help-on-what-to-enter-on-the-small-claims-court-form-t339.html
step-by-step-guide-completing-the-allocation-questionnaire-t448.html

I hope the above helps.

If you still struggle then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi all

My HP laptop is 3 1/2 years old and has the affected nvidia graphics chip that is mentioned on this site. I have contacted Staples and provided them with the indepentant report they have requested, and they have agreed that my laptop is inherently faulty. However I paid £649.99 and theyare only offering £400 inclusive of £50 engineers report, compensation should I except this or am I intitled to the original retail amount paid £649.99 3 1/2 years ago plus engineers report. Please advise.

Thanks

Edward Webber

Hello Edward and welcome to our forum.

Based on the information you have provided I have calculated that the minimum refund you would be entitled to is £261.80 excluding the report or £311.80 including the report. This is based on an expected 72 months of use.

Therefore Staples offer of £400 is very reasonable and I would recommend you accept their offer. You would not necessarily be entitled to a 100% refund as this would place you in a position of "betterment", which basically means that you would have a full refund plus 3 1/2 years of free usage.

Staples are and always have been a very good company and whilst most retailers would offer a refund which would be in line with what I calculated at least they have upped the minimum amount.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

Thanks for advice i'll email them back asap and accept their offer

once again thanks

Great forum saved me buying replacement laptop.

Edward Webber