The Nvidia Defect Forum

Hi,

After a few months of waiting around Comet finally offered to exchange my laptop, however I'm still not happy with the exchange. I want my money back. I bought the laptop in 2007 and after supplying them with the engineers report that you provided for me they had no alternative other than to do something about it. The exchange they are offering is not what I wanted, I want my money back.

Am I still entitled to my money back?

Kind Regards,

Amit.

Hello Amit and welcome to our forum.

Have you accepted the replacement laptop yet?

What are they offering and what is the value of the laptop they are offering?

How different is the laptop specification wise from the one you had?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Paul,

Thanks, no I haven't accepted their offer of exchange yet. The laptop I bought back in 2007 was the HP dv2699ea (I paid £829.99) the spec on that was:

Microprocessor 2.20 GHz Intel Core2 Duo processor T7500 featuring Intel Centrino Duo mobile processor technology
Microprocessor Cache 4 MB Level 2 cache
Memory 2048 MB (2 x 1024 MB)
Memory Max Up to 2 GB DDR2
Video Graphics NVIDIA GeForce 8400M GS
Video Memory Up to 831 MB total (64 MB dedicated)
Hard Drive 250 GB (5400 rpm)
Multimedia Drive Lightscribe Super Multi DVD Writer (+/-R +/-RW) with Double Layer support
Display 14.1” WXGA High Definition BrightView Widescreen Display (1280 x 800)

They rang to offer me a HP dm4-2000ea (LS721ea) its worth around £500 - 550 across various retailers and the spec is:

Microprocessor Intel Core i3 2310M 2.10GHz Dual Core 3 MB Cache
Standard Memory 4 GB
Maximum Memory 6 GB
Memory Technology DDR3 SDRAM
Number of Total Memory Slots 2
Memory Card Reader
Memory Card Supported Secure Digital (SD) Card

Storage
Hard Drive Capacity 500 GB
Hard Drive Interface Serial ATA
Hard Drive RPM 7200
Solid State Drive Capacity Not Applicable
Hybrid Hard Drive Capacity Not Applicable
Optical Drive Type DVD-Writer

Screen Size 35.6 cm (14")
Display Screen Type Active Matrix TFT Colour LCD
Display Screen Technology BrightView
Aspect Ratio 16:9
Screen Mode WXGA
Screen Resolution 1366 x 768
Backlight Technology LED

Graphics Controller Manufacturer Intel
Graphics Controller Model GMA HD 3000
Graphics Memory Capacity 1.66 GB
Graphics Memory Technology DDR3 SDRAM
Graphics Memory Accessibility Shared

Although they have made me their offer, I now don't really know what to do. What I was hoping for ideally was my money back and then to invest that into a desktop that I really wanted rather than being told what I could have.....

I suppose I should count myself lucky that I've even been made an offer at this stage? What do you think I should do? Do you think I would be better off accepting their offer than through small claims etc? Or you think I have good chance of getting some money back to put towards something that "I really want"?

Thanks again Paul.

Regards,

Amit.

Hello Amit,

To be honest I would advise that you accept their offer as it represents a significant improvement with regard to specification compared to yours.

If you were to refuse this offer and were to proceed to court then the Judge "could" rule that you had acted unreasonably in proceeding to court and "could" disallow your costs.

If you do not want the laptop then you could always sell it on Ebay and you would still get a very good price for it. They you can purchase whatever you like.

Whilst I appreciate the fact that you wanted a cash refund I really do think that this is a very positive resolution.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Paul,

I'm delighted to say that I accepted Comet's offer of a laptop replacement which I intend to sell and put the proceeds towards another machine. I would like to thank you very much for all your advice and help, without which a positive resolution like this would not have been possible. It's not a bad deal at all considering the defective laptop is now 4 years old.

THANKS AGAIN!!

Best Regards,

Amit.

Hello Amit,

Well done on your success.

I am really pleased that you have reached this positive resolution and I think that you made the right decision in accepting the replacement laptop.

At least you didn't have to go to court in order to reach a resolution.

I am glad that you found us and that we were able to help you.

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.