The Nvidia Defect Forum

It gets better Paul, HP actually said that any engineer wasnt qualified to say that their laptop was inherently deffective and that HP didnt believe it was and were the only ones who could state this.

They got a dressing down for that comment , I told them their arrogance was it unbelievable that they would make such a comment when the engineer has seen and assesed the laptop when they havent.

I tried to offer them copies of my report however they stated it was bascially useless as they dont have it listed as a fault. I asked how they would find a fault if they didnt listen to their customers, they were unable to provide a clear answer.

I will never purchase an HP product again.

Hello Mitch,



What absolute baloney!

How can they claim that they are the only ones who can state whether or not a product is inherently defective? Are they trying to say that only their opinion counts?

Well I am sorry HP but out here in the real world it doesn't work like that.

How can they explain the fact that your model of laptop is failing in huge numbers all with BGA related problems?

They have not even tried to explain have they?



How fortuitous for them! They don't declare a defect in a particular model of laptop and so, in their eyes, all reports are an irrelevance. It is time HP woke up and smelt the coffee.

They simply cannot defend the indefensible!

I would forget about dealing with HP. They are an irrelevance to your case. Their opinion is also an irrelevance as it is, in my opinion, biased and is prone to the comment "well they would say that wouldn't they".

Your contract is with Ebuyer and Ebuyer alone. If they refuse to comply then you should sue them.

As a matter of interest, how did you pay for the laptop? If it was by credit card then you can also pursue the card company.

Best wishes

Paul
The Admin Team

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Sorry for the long gap, in keeping you updated, i moved home and been very busy

the day before i left my old house, i got a letter from HP saying, ebuyer have contacted them and passed on my number and address to contact me, but the phone number they gave them was wrong, and could i contact them on there 0845 (£1/min) number.

so i sent my 9th email to ebuyer saying that im still really angry with them and i haven't gone anywhere!! just been busy, and i still want my laptop fixed, and stressed for the 4th time that HP are the manufacturer, and have nothing to do with the sales of good act.

and i got a reply

"Dear John Crisp,

Thank you for your response.

I have looked into this further and we have now raised you an RMA for this
to come back to ebuyer and have a technician look at the item.

Please can you advise when you would like this collecting and from which
address and I will do this for you.

Kind Regards,
Hayley
Ebuyer Customer Support Team"

so im going to send the laptop off friday, i was going to type a letter to put with the laptop saying that i want the report payed in full and the laptop, what else should i send with it?

Thanks,
John

Hello John,

I cannot believe that you are still waiting for a resolution to this.

Ebuyer should really be sorting this out for you rather than passing the buck to HP.

There is nothing else to send Ebuyer other than the laptop plus the charger etc.

I would indeed include a letter stating that you want the report paid in full and would tell them that unless they comply then they will only incur further costs when you sue them.

I would also tell them that they have seven days in which to resolve the matter. The Sale Of Goods Act is quite clear when it states that any offer of a resolution should not cause undue inconvenience.

I would say that you have been unduly inconvenience in this matter and it is now time to ramp up the pressure.

Good luck and fingers crossed for you.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Just got an email back from ebuyer after taken the laptop back,



so i have just sent a email back to them saying



it has taken ages to get to this stage should i just take the £398.41 if they offer it to me or try push for more?
i have also spoken to my boss about taking of time to take this to court if need be and he is ok with it.

Thanks
John

Hello John,

I cannot believe that your claim is still ongoing. I produced your report way back in May and this should have been brought to an end a long time ago.

Still, you are nearly there but their offer is too low.

I am a little amused by their offer of £35 towards the cost of the engineers report. Originally they used to refund the full £65 for the engineers report. They then dropped this amount down to a maximum of £35 for the report. A short while later they dropped it further to £25. Now they put it back up to £35.

Talk about indecision!

Stick to your guns John and remember, the Sale Of Goods Act states that any offer of a resolution should not cause undue inconvenience. I would say that waiting since May is unduly inconvenient and so you are in a very strong position.

I would amend the email slightly and would include the following at the bottom:-



Don't let them keep you dangling John, take control and give them a tight deadline. If they fail to comply in that time then you should sue them.

The important part in the above letter is the statement that "...in this matter time is of the essence."

If it takes them longer than seven days then tough - they were warned.

Good luck and best wishes

Paul
The Admin Team

EDIT:

Sorry John, just realised that you have already sent the email. In that case I would resend the email and would include the word AMENDED in the subject line.

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.