Hello Craig,
How typical of Comet but not to worry as their position is indefensible.
I have gone through their defence below.
Quote:
1/ We can confirm that the claiment purchased a HP laptop on 7/01/08 at a cost of £489.99
This is a statement of fact and not a defence point.
Quote:
2/ We further confirm that although the customer has provided a 3rd party report stating the laptop has an inherent fauly known as Nvidia, inour opinion of our repair agent the claimant's model is not of the affected by the inherent fault.
It is quite irrelevant what HP or Comet state regarding your laptop. The test I performed proves conclusively that your laptop is inherently defective. Apart from the fact that HP released a BIOS update to try and prevent your laptop from overheating, your particular model is one of the more prolific of the defective models.
Comet and HP have settled claims regarding your model of laptop time and time again so they must surely know that there is indeed a defect.
Quote:
3/ The claimant has however offered a free of charge repair as a gesture of goodwill but has refused this.
Comet have not provided the two items you requested that would allow you to make a educated decision on whether to accept their offer of not. You asked for a written guarantee that the repair would be defect free and you also requested the part number of the mainboard to be used. They have so far failed to provide either.
In the absence of these how are you supposed to make a reasoned decision?
Quote:
4/ We can also confrim, the replacement boards used now for the model affected by the Nvidia defect problem, are now free from any defects.
What on earth is that supposed to mean? They started off by denying that there was a problem with your mainboard and now they are stating that the mainboard will not have the defect.
They also hint in the above statement that the only boards that are free from the defect are those where they recognise that there is a defect. In other words, if they are denying that there is a defect in your model of laptop then there has been no change in your board and the board will be the same with no revisions.
At the end of the day in my opinion neither Comet nor HP have been honest about the models affected by the defect. Under the circumstances it is only right that the customer ensures that the mainboard being offered will not be as defective as the mainboard being replaced.
Quote:
5/ The defendant therefore denies the amount of compenstaion requested by the claimant of £660. Our offer of a free of charge repair still remains.
Their offer of a free of charge repair still may remain, but then so does their refusal to provide any evidence that the mainboard is indeed defect free.
Just a part number of the mainboard will do, that way I can check the part number and lot number of the GPU.
Why are both Comet and HP so reluctant to divulge this information? Have they got something to hide? Could it be that the mainboard being offered is not a newly revised board? Does the replacement board have the BIOS tweak that causes the fans to run 24/7 to the detriment of the battery?
If they cannot provide answers to these questions then their offer of a repair is unreasonable.
I hope the above helps.
Any questions please let me know.
Best wishes
Paul
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