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PostPosted: Thu Oct 28, 2010 7:22 pm 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6904
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Craig,

Quote:
I did ask the BIOS update not to be done on my repair and the lady i spoke to said that she has not heard of that update but will guarantee that it will not be onto my laptop


Well, that intrigues me. How can the lady at Comet, who by their own admission will not be undertaking the repair, guarantee that your laptop will not have a BIOS update?

Surely if she has never heard of the BIOS update then she has no idea what it does and if this is the case how can she possibly guarantee that your board will not have this update?

Quote:
I am happy to send it off you if I accept the repair but what would happen though if you come back to me saying that the motherboard still has an infected chip and the fans are running 24/7?? Would this mean that they are in preach of the guarantee and can have a refund/replacement straight away???


They would indeed be in breach as Comet have stated that the board has a "new batch of Nvidia chip" that is "free of the original defect"

When I inspect your laptop I will be looking at the lot number and part number of the Nvidia GPU. I will be able to identify immediately if the GPU is indeed of a "new batch".

If it is the case that the boards are just standard with the same GPU's then I will prepare a report for you and you should use that report, along with the letter that Comet will be giving you, to pursue Comet through the small claims courts.

It will also help others, who are currently in your position, to make the decision on whether or not to accept a repair based on the results of the inspection of your laptop.

What do you think?

Best wishes

Paul
The Admin Team

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=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Oct 30, 2010 11:03 am 
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Joined: Mon Sep 06, 2010 4:14 pm
Posts: 22
Laptop Make: HP
Model: Dv2535ea
Purchased From: High Street Store
Amount Paid: 500
Date Purchased: 07 Dec 2007
Date Failed: 27 Aug 2010
good morning,

I cannot believe what I had on my doorstep this morning..... A copy of Comet's defence o the court from the lady that I have been dealing with...

It states:

1/ We can confirm that the claiment purchased a HP laptop on 7/01/08 at a cost of £489.99

2/ We further confirm that although the customer has provided a 3rd party report stating the laptop has an inherent fauly known as Nvidia, inour opinion of our repair agent the claimant's model is not of the affected by the inherent fault.

3/ The claimant has however offered a free of charge repair as a gesture of goodwill but has refused this.

4/ We can also confrim, the replacement boards used now for the model affected by the Nvidia defect problem, are now free from any defects.

5/ The defendant therefore denies the amount of compenstaion requested by the claimant of £660. Our offer of a free of charge repair still remains.

I cannot believe that i have recieved this as I stated to the lady in the directors office that i would accept the repair if I had it i writing. Which she agreed to...

I have just phoned the office but what a surprise they cant help me until Monday...

What an absolute joke.....

Looks as though thy are going all the way on this one...

Craig


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PostPosted: Sat Oct 30, 2010 11:32 am 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6904
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Craig,

How typical of Comet but not to worry as their position is indefensible.

I have gone through their defence below.

Quote:
1/ We can confirm that the claiment purchased a HP laptop on 7/01/08 at a cost of £489.99


This is a statement of fact and not a defence point.

Quote:
2/ We further confirm that although the customer has provided a 3rd party report stating the laptop has an inherent fauly known as Nvidia, inour opinion of our repair agent the claimant's model is not of the affected by the inherent fault.


It is quite irrelevant what HP or Comet state regarding your laptop. The test I performed proves conclusively that your laptop is inherently defective. Apart from the fact that HP released a BIOS update to try and prevent your laptop from overheating, your particular model is one of the more prolific of the defective models.

Comet and HP have settled claims regarding your model of laptop time and time again so they must surely know that there is indeed a defect.

Quote:
3/ The claimant has however offered a free of charge repair as a gesture of goodwill but has refused this.


Comet have not provided the two items you requested that would allow you to make a educated decision on whether to accept their offer of not. You asked for a written guarantee that the repair would be defect free and you also requested the part number of the mainboard to be used. They have so far failed to provide either.

In the absence of these how are you supposed to make a reasoned decision?

Quote:
4/ We can also confrim, the replacement boards used now for the model affected by the Nvidia defect problem, are now free from any defects.


What on earth is that supposed to mean? They started off by denying that there was a problem with your mainboard and now they are stating that the mainboard will not have the defect.

They also hint in the above statement that the only boards that are free from the defect are those where they recognise that there is a defect. In other words, if they are denying that there is a defect in your model of laptop then there has been no change in your board and the board will be the same with no revisions.

At the end of the day in my opinion neither Comet nor HP have been honest about the models affected by the defect. Under the circumstances it is only right that the customer ensures that the mainboard being offered will not be as defective as the mainboard being replaced.

Quote:
5/ The defendant therefore denies the amount of compenstaion requested by the claimant of £660. Our offer of a free of charge repair still remains.


Their offer of a free of charge repair still may remain, but then so does their refusal to provide any evidence that the mainboard is indeed defect free.

Just a part number of the mainboard will do, that way I can check the part number and lot number of the GPU.

Why are both Comet and HP so reluctant to divulge this information? Have they got something to hide? Could it be that the mainboard being offered is not a newly revised board? Does the replacement board have the BIOS tweak that causes the fans to run 24/7 to the detriment of the battery?

If they cannot provide answers to these questions then their offer of a repair is unreasonable.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Oct 30, 2010 11:49 am 
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Joined: Mon Sep 06, 2010 4:14 pm
Posts: 22
Laptop Make: HP
Model: Dv2535ea
Purchased From: High Street Store
Amount Paid: 500
Date Purchased: 07 Dec 2007
Date Failed: 27 Aug 2010
I agree with all that you are saying....

Its amazing how they handled my claim....

What happens now then?? Do I ring them on monday and find out what they playing at or just wait for the court to get in touch with me for a date?

All I want is a working laptop... which clearly is to much to ask....

Thanks again for your support, advise and help.

Regards


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PostPosted: Sat Oct 30, 2010 11:58 am 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6904
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Craig,

I would indeed give them a call on Monday to find out what they are playing at.

I would also ask if their offer of a report includes all your consequential losses to date.

If they say no then call it a day with them as you are obviously wasting your time and have your day in court.

If you search the forum for DV2535 you will see the wealth of other unhappy owners - some would be excellent evidence for court.

I may also be able to provide you with some serial number information which will show that whole production runs were affected.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Oct 30, 2010 12:02 pm 
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Joined: Mon Sep 06, 2010 4:14 pm
Posts: 22
Laptop Make: HP
Model: Dv2535ea
Purchased From: High Street Store
Amount Paid: 500
Date Purchased: 07 Dec 2007
Date Failed: 27 Aug 2010
Ok thanks I will ring them on Monday and let you know what they say..

Regards

Craig


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PostPosted: Thu Dec 09, 2010 9:58 am 
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Joined: Mon Sep 06, 2010 4:14 pm
Posts: 22
Laptop Make: HP
Model: Dv2535ea
Purchased From: High Street Store
Amount Paid: 500
Date Purchased: 07 Dec 2007
Date Failed: 27 Aug 2010
Good Morning.

Sorry for the lengthly delay in response.

I have finally got the answer and resolution from Comet that I wanted... I have finally got my laptop back from Comet with a free repair of the motherboard which they confirmed in writing that it was free of the original defect... I also recieved the money that I spent on the laptop report and court fees totalling £125.

Just one thing though... on the repair details it states that they have put a BIOS update version 3.2E. I have checked my laptop and the fans are not on 24/7 like the original BIOS but just would like to know what that is?

Also I have the part number of the board which you may be interested in. Its HP-437908-001...

Thanks again for all your help and support over this long process and im glad that I have my laptop working again and im not out of pocket....


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PostPosted: Thu Dec 09, 2010 10:36 am 
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Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6904
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Edwards,

Well done on your success :! :! :! :!

The part number that they have used in your repair, 437908-001, supersedes the original board which was part number 448596-001

I have checked with a number of suppliers of that board, including a company that performs a vast number of repairs on behalf of insurance companies. They state that they are experiencing failures with that board though they couldn't state the reason as their databases only show the number of returns rather than the number of returns plus the associated faults.

Fingers crossed it will not fail on you. Have you downloaded the two utilities from the downloads section of the forum to see what the current temperatures are?

You should do this and then monitor them again every so often to ensure that the temps are not rising.

Let's hope you don't have to go through this rigmarole again.

Good luck and all the best for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sun Sep 11, 2011 5:14 pm 
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Joined: Sun Aug 07, 2011 11:58 pm
Posts: 2
Laptop Make: HP
Model: dv2535ea
Amount Paid: 600
Date Purchased: 19 Apr 2008
Date Failed: 14 Jul 2010
Hi I have exactly the same problem, and have purchased my laptop in September 2007. My serial number is 2CE73229KR I cannot find out if my laptop was manufactureed within the defect period. How can I find this information out please?


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PostPosted: Sun Sep 11, 2011 6:15 pm 
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Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6904
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Yaser,

Looking at your serial number I can see that your laptop was manufactured in China in week 32 of 2007 which was slap bang when all the defective GPU's were being used.

I hope the above helps.

If you have any further questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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