The Nvidia Defect Forum

My HP laptop failed recently. nvidia chip was running like a blast furnace, then refused to boot. It was terminal - the usual thing. I resigned myself to shelling out for a new laptop, but I found this site.

Thanks to this forum (high 5 to you all) I realised all was not lost.

And thanks to Staples for being an ace retailer (more high 5s) they exchanged my burnt-out three year old laptop for a new one! No messing about, they required an independent report for my HP and refunded this cost too.

Staples is a shining beacon in how customer service should be. Needless to say I shall be buying and recommending all my supplies from Staples.

Hello Pablo,

Well done on your success.

I love Staples!

From the minute we had dealings with them over two years ago they always excelled in the way they dealt with their customers and handed this problem.

I have had numerous telephone conversations with different members of staff at Staples and those conversations have always been pleasant, cordial and, in some cases, jovial.

What a breath of fresh air compared to the dealings I have had with some of the retailers who seem to excel at giving their customers and me a hard time.

It is a shame that Staples do not have a wider range of TV's and HI-Fi's etc as they could corner the market with their attitude to customer services.



How right you are!

Well done again on your success and all the very best for the future.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul!

I spoke with the branch manager to find out what happens when an out-of-warranty machine gets returned. It turns out that it's written off against the branch's profits!

This is outrageous - HP and nvidia should be forced to pick up the tab for duff kit. No wonder retailers (with notable exceptions!) fight tooth and nail to stop this happening as it's a dead loss for them.

Hello Pablo,

That is the sad reality of this whole debacle, at some point, somewhere along the line, there is a loser and it generally is not the manufacturer.

Believe me, if I were a retailer and had been sold a few pallets of inherently defective laptops by any of the manufacturers, then I would have had them in court quicker than they could say Nvidia defect.

I simply would not stand for it and it is a shame that Staples are.

One retailer, namely Comet, recently stated to a forum member that they had "the reputation of the manufacturer to protect" when asked why they tried to defend claims that they could not possibly win.

If I were in the position of some of the high street stores and one of the manufacturers tried to fob me off then I would ensure that their products were not stocked and I would also ensure my customers knew why.

Once the manufacturer realised their products had been withdrawn from sale they would soon come to their senses.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.