The Nvidia Defect Forum

If you are in directly pursuing a claim via customer care of Currys, PCWorld or Dixons stop. Look at the address in small print at the bottom of the correspondence from your supplier and look at the address on their websites again at the bottom in small print. These three companies are divisions of DSG retail limited. When you reach the end of the road and start court proceedings against any of the divisions you could fail. DSG jump in and say they are the company that should be named. From reading this direct all your correspondence to DSG address on bottom of letter and c.c. copy to the customer care office of the company you are dealing with. Do not agree anything over the phone ask for and wait for it to be put in writing. Don’t worry about time if you computer is broken its broken they are in no rush to sort it. If frustrated on the phone stop ask for it in writing. If you get something in writing that angers infuriates causes stress do not respond until you have reached a calmer outlook. A tip only put one question or reply on a single letter do not answer in one letter, do not put a first class stamp on the letter their in no hurry to reply, use a second class stamp, it costs you the stamp they have to maintain a department to cope, small victory but it will bring a smile to your face every time you post one.

I received this from their solicitors direct quote in full :
[i]“Bliss v South East Thames Regional Health Authority - Lord Justice Dillon

'The general rule laid down by the House of Lords in Addis v Gramaphone is that where damages fall to be assessed for breach of contract rather than in tort, it is not permissable to award general damages for frustration, mental distress, injured feelings or annoyance occasioned by the breach'

Watts v Morrow (1991) - Lord Justice Bingham

'The contract breaker is not in general liable for any distress, frustration, anxiety, displeasure, vexation, tension or aggravation which his breach of contract may cause to the innocent party.'”[/i]

If you look over your history with customer service do they following my experience 10- 35 minutes to answer the phone before you get to a speaking voice on a premium number, told wrong department and transferred in some cases right back to the first department. Delays in answering letters or emails, not answering letter or email, do you have the telephone number of the shop have you looked for it, have you had your take it or leave it letter, Have you checked how any payment for refund (compensation) is going to be paid in my case it was always shop vouchers any refund should be in the same manor for which the goods were paid as soon as my claim reached solicitors their offers changed to or cash. These procedure and systems are in my opinion designed to inflict maximum frustration, mental distress, injured feelings which they are using exploiting the above judgments to their advantage to make you settle quicker knowing that you cannot claim it does not stop you from claiming it . The only way forward is to add something like I am also claiming 1p for frustration, mental distress, injured feelings and annoyance caused by supplier name a division of DSG. Law presidents are set daily it only needs for one person to receive the 1p and the doors open for everyone else to benefit in full. I have already added my 1p. Make sure you list in detail everything that has cause you the above. Do not be in a rush they are not if its going to happen it will when they say it will not when you think it should. Good luck

Hello Dragonman92 and welcome to our forum.

I agree with you when you say to check the details of who the laptop was purchased from.

There have been a number of court cases where the claim was taken out against PC World but then DSG Retail would put in their defence that PC World was not a company and only a trading entity.

So members should ensure when taking legal action against PC World et al that DSG retail are named as the defendant.

I have to say that I agree with you in part with what you say about the way some retailers treat their customers. It is scandalous that some customers have literally been made to jump through hoops in order to receive what is their right in law.

This is not true of all retailers though. Some, such as Staples, have acted in an exemplary manner and should be applauded for the way they are dealing with this.

I am sorry but I do not agree with the logic of adding 1p onto the claim. This will not cause any inconvenience for the retailer whatsoever.

The best thing you can do is to use Twitter and Facebook and other such sites to your advantage. That would be the best way to get your point across.

I hope you don't mind me saying that.

Good luck with your claim and please keep us updated on your progress.

Best wishes

Paul
The Admin Team

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