The Nvidia Defect Forum

Hi all,

Just stumbled across the website and was hoping i could trouble you for a bit of advice.

I purchase a HP TX200 series laptop from PC world back in april 2008 at a price of about £750 (on finance so has costed me a fortune) and i also took out the pc performance insurance at £10 a month extra.

Throughout the first year or so i had a few problems with it, that were repaired in store, i believe the HDD was replaced at least once and a couple of other things.

It was ok for a little while and again last year it started playing up and was repaired at least another 2 time via Techguys where they would pick it up from my house and send it back a few weeks later - At least one more hard drive replacement and also repairing of the wireless connnection facility.

In November i dropped the laptop and therefore made a claim on accidental damage through the insurance as i was told this was fine and was covered for when taking the insuance, they contacted me to say it wont be replaced but they will repair it and send it back - It had another new HDD and various other parts including keyboard and wireless card.

Since then it has been in for repair at least another 4 times this year, and is currently away with Techguys. The problems have been overheating, laptop turning itself of, various crash messages, laptop going completely dead and not turning on at all.

I have been dealing with the store manager at the branch i brough it from, and he rang today to advise i will not be getting a replacement as i have claimed on accidental damage before, regardless of having various repairs before this, and many more repairs afterwards! He said i should contact trading standards as i am completely in the right but he does not have the power to get it written of himself!

I would just like to know what it is i should do! i have spoken to countless amounts of managers, supervisors at PC world and Techguys and they each give me different stories on why they aren't going to replace the laptop even though it has had to be repaired 8 or 9 times including 4 or 5 HDD replacements so i am losing everything i have on the laptop and i am paying insurance!! I have never had to make a complaint or anything and i really don't know what to do as i am getting nowhere.

any questions let me know, i am sure i have missed a few things out

Appreciate any help you can give me

Adam

Hello Adam and welcome to our forum.

Sorry to hear of the horror story you have had with your laptop.

It is astounding that with all the problems you gave had with the laptop that they haven't deemed it a lemon and replaced it.

The hard drive failures are no doubt related to the overheating as there can be no other reason for so many hard drives to fail.

I would now send them a letter before action which will hopefully prompt them into action.

The letter should be along the lines of the following:-



You should edit the above with your details and send it via recorded delivery to their head office.

Please ensure that you keep a copy of the letter and the postal receipt.

Fingers crossed it prompts the desired result.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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Hi Paul,

Thanks for posting, will get that letter sorted out and sent out tomorrow, hopefully they will come back with a positive reply, although i don't hold out too much hope!

I am due to get the laptop back shortly, if i got a lab report do you think the fault will show or would i have to wait for the problems to start up again before the fault would show?

Thanks for your help, really is very much appreicated

Thanks,

Adam

Hello Adam,

It will be interesting to see what they do to repair your laptop on this occasion.

Whether or not a report will help all depends on what they do to your laptop.

When you get the laptop back please pop back here and let me know and I will advise further.

I know I have said it many times in this forum, but persistence is always the key to success.

Stick to your guns, stand your ground and you will reach a positive resolution.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Sent a letter last week, signed for last Friday - Still haven't heard anything yet.

Just wondering if you want best contact numbers to contact if i don't hear anything? I have tried searching for the correct number but struggling.

If i hear nothing what is the best thing to do? Should i start my claim then or chase them up?

Thanks,

Adam

Hello Adam,



This is the number I have:-

Tel:- 0844 561 0098 -> option '5' -> option '3' -> option '2'

What position are you with them now?

Do you have an engineers report that confirms that your laptop is inherently defective?

Please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I would suggest email this address here, scccustomersolutionsteam@dixonsretail.com and asking for David Wagstaff. He's the one that sorted mine out.