The Nvidia Defect Forum

Hello Scratchy,



Thank you for that, much appreciated.

Good luck with your letter and I am looking forward to your next update.

Fingers crossed for you.

Best wishes

Paul
The Admin Team

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Well, the Long awaited update.
SUCCESS!!!! Yes SUCCESS!!!!
Many Many Many THANKS PAUL.
I am now the Proud owner of a Toshiba L775-111. Arrived today and I am Really Pleased.
This is courtisy of Toshiba UK, who eventually agreed to supply me with a brand new replacement. Initially I was offered a slightly inferior model, but after some very pleasant negotiation we agreed on the above model with an improved memory of 8gb.
I must be honest and fair to Toshiba UK, and especially a very nice young lady called Chloe, they were really helpful. As you are aware Paul, it was their so called engineer that tried to put the preverbial spanner in the works, by saying it was all down to "Dust, fluff and nicotine contamination".
However the letter I finally sent seems to have done the trick.
I cannot Thank you enough Paul for All your Help, Time and Patience. Without which I would not have managed to gain this success.
Really Appreciate Everything you've done Paul.
For all others out there struggling to get a resolution, have Faith and be patient. It will be worth it. Use all the links on this site and quote as many as you can when writing your letters. I included two pages of web links in my final letter.
Many thanks again Paul.
Very Kind regards
John (Scratchy)

Hello John,

Well done on your success

I am really pleased for you because Toshiba had really thrown down the gauntlet in your case and the inference was that the alleged nicotine stains along with some dust had somehow caused the GPU to fail in exactly the same way as those that were failing from the Nvidia defect.

I don't know why they went as far as they did but nevertheless they capitulated in the end which is fantastic.

Thank you so much for your kind words as well, much appreciated.

Well done again John and I hope that your new laptop gives you years of faithful service.

Good luck and best wished for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.