The Nvidia Defect Forum

Hello everybody on this great forum which I have read with interest and found very useful.
I sent your standard NOTICE letter to PC WORLD in a couple of days i had a phone call explaining that if i take the laptop into my local store and they confirm it is an nvidea fault then the store are to ring their head office and they will make me an offer over the phone and i take the laptop home,its a while you wait visit.
Here is a copy of their email

"Dear Mr Thomas,

Following our telephone conversation this afternoon I send you this email with the details for your faulty laptop.

Your case number is ------- and the telephone number to contact me on is 0844 --------- and my extension number is 22303. In order for us to assist you I ask that you take the laptop to your local PC World store for inspection. The store must then call me on 0844 ---------- quoting your reference number and confirming that the unit is faulty and not damaged. Our lines are open Monday to Friday 9am to 8pm and Saturday from 9am to 6pm.

Upon receipt of this information I will call you to provide a resolution to this matter. If you have any questions please do not hesitate to contact me.

Yours sincerely,

S----------
PC World Customer Support Team"


The laptop is a HP TX2050ea bought in may 2008 for £485 and the wireless has gone and the screen has gone black a couple of times then come back to life.gpu is geforce go 6150 one of the faulty ones.

My question is bearing in mind the use I have had what refund should i expect if i retain the laptop?

I look forward to any replies as i take the machine in on Monday 24th.

Mr Thomas

Hello Andrew and welcome to our forum.

Sorry to hear that your laptop has failed.

Great news though that PC World are complying with their obligations, it looks like you are in for a speedy resolution.

If you can let me know the exact date that you reported the failure to PC World then I will calculate what refund you should expect.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

The laptop was purchased 15.05.2008 and the fualt reported to them on 13.01.2011.

Regards

MrThomas

Hello Andrew,

Ok, so based on a purchase price of £485 and 32 months usage I have calculated that the minimum they should be offering you is £226.

If they let you keep the laptop then you would get between £100 and £125 on Ebay in its current condition.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

ANOTHER WINNER

HERE IS A REPLY RECEIVED FROM PC WORLD/CURRYS CONFIRMING MY REFUND OF £230 AND RETAINING THE LAPTOP.
WELL DONE TO PAUL AND HIS ADVICE AND THIS GREAT WEBSITE.


customer.services@currys.co.uk



Dear Mr Thomas,

To confirm the information I gave in our earlier conversation, I have offered £230.00 as a bacs payment which you have accepted. I have sent that request to our finance team and they will call you within 2-3 working days to take your account details in order to process that refund.

Please accept my apologies for any inconvenience or disappointment that you may have been caused by this matter.

Yours sincerely,

Stuart Baird
Currys Customer Support Team

Hello Andrew,

Well done on your success

I am really please for you that you have managed to reach this positive resolution.

You should be able to get between £100 - £125 for the faulty laptop in its current condition on Ebay so that will even further enhance your refund.

Thank you for your kind words in your post, much appreciated.

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I too have had the same experience as andrewt. PC World replied to my standard notice letter offering to resolve the issue if the laptop proved to be faulty, all I had to do was to take it to a local store to be checked. I accepted a credit for £490 when it was found to be.
I can't tell you how pleased I am, the laptop was my sons, who is a student, paid for with hard earned cash from a part time job. We had more or less written it off as it was so long ago that it failed & we had never heard of Nvidia.
I was expecting to battle it out all the way so I am very relieved that it has all been sorted so easily & to be fair PC World have been helpful & courteous throughout. I'm not sure if £490 is a fair offer but my son has a new laptop with better specifications than his original one & I don't have to pursue this any further which is fine by me.
A great big thank you to the forum we wouldn't have done it without you.

Hello JulieH,

Well done on your success

I am really pleased that we could have helped you reach this positive resolution.

Depending on when you informed PC World the result is a good one and is a whole lot better than an expensive doorstop



Thank you for your kind words Julie, much appreciated.

Well done again and all the very best for the future (and good luck for your son in college)

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.