The Nvidia Defect Forum

Hi all,

What an amazing forum! Thank you Paul for all your hard work and encouragement to so many people.

My wife's laptop (a Packard Bell Minos GP2W like the one mentioned here) screen failed to work this Tuesday. At first I thought it was probably nothing so powered down and powered up again -still nothing on the screen- totally black!

Typed in Packard Bell Minos GP2W to Google and bingo - this forum came up. I think it may be the Nvidia chip fault.

Have contacted PC World by phone and the "Customer Resolution Team" want me to take it to PC World so their Tech guys can diagonise the fault. They've said they will either offer a repair or some other form of compensation.

From what I've read here, if it is the Nvidia thing, I should press for compensation. We've had the laptop for just over 35 months, so from the formula above I'm guessing about £220 compensation (we bought it for £600). Incidentally where does the "60 months expecation of working= £10.83/month" come from - is it from some consumer law thing?

Cheers

Hopdok

Hello Hopdok and welcome to our forum.



Thank you for your kind words, much appreciated.

I have tested countless Packard Bell Minos GP2W's and they all had the defect so coupled with the fact that your laptop contains an 8600 GPU, which is one of the more prolific of the defective GPU's. then I would say it is almost a forgone certainty that your laptop is indeed inherently defective.

The minimum refund you should receive, based on the 35 months usage that you have had, would be £250.

The 60 months comes from the fact that a laptop should last a very minimum of five years. Some retailers work on the basis that the laptop should last six years as this is the statute of limitations for instigating legal proceedings when the goods are found to have a manufacturing or design defect.

If you are offered a repair you should refuse this on the grounds that there are no reliable parts available. If they claim that they are confident that a repair will be successful then you should ask for a written guarantee, on their company headed paper, that states the following:-

"The mainboard being used to repair your laptop is from completely new batch and is 100% free of the Nvidia defect. If, at any point in the future, it transpires that the mainboard is inherently defective due to the Nvidia GPU, then a refund or replacement will be offered."

If they do not have the confidence to give you the above guarantee then you should not have the confidence to accept it.

I hope the above helps.

Any questions please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.