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PostPosted: Sun Apr 24, 2011 10:39 am 
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Joined: Sun Apr 24, 2011 9:59 am
Posts: 3
Laptop Make: HP
Model: dv6700
Purchased From: High Street Store
Amount Paid: 450
Date Purchased: 01 May 2009
Date Failed: 01 Jun 2010
Hi there.

New member - first post ;)

I think I may be joining the NVIDIA defect 'club' with my HP laptop purchased from Comet I think around 2 years ago. It has an NVIDIA chip and is labelled up as part of the DV6700 range.

Serial Number - CNF816011L
Graphics - NVIDIA geforce 8400m gs
Operating system - Vista

I noticed it getting extremely hot. It kept shutting down on me if I tried to use it for anything longer than a few minutes. So I purchased a cooling board for it. Although it still got pretty damn toasty hot. Ive found that if its placed squarely on the board (and I dont try and do too many things on it at once!) I can get it to stay working.

(Im embarassed how long Ive just put up with this thinking nothing could be done. :roll: )

This week my cooling board died. This laptop wont run for longer than a few minuted working on it without one :cry: So before I stumped up for a new one. I had a nosey around and found this forum.

Am I effected by the NVIDIA fault with this laptop?

Any help would be greatly appreciated.

Kind regards

M


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PostPosted: Sun Apr 24, 2011 4:27 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello BritsAbroad and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

Have you checked the fan and grilles on the laptop to ensure that they are not blocked with dust/dirt?

This can cause a laptop to overheat and so it should be the first thing you check. The best way to remove any build up of dust/dirt is to strip the laptop down to access the heat sink etc though I realise that this is not always possible as not everyone is technically savvy (no offence). The alternative is to purchase a can of compressed air and to blow it into the grilles/vents on the rear of the laptop. Please ensure that if you do this the laptop is switched off with the battery removed.

Could you please let me know the P/N from the white label on the underside of the laptop and I will check to see if I can find any further information.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
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Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sun Apr 24, 2011 5:21 pm 
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Joined: Sun Apr 24, 2011 9:59 am
Posts: 3
Laptop Make: HP
Model: dv6700
Purchased From: High Street Store
Amount Paid: 450
Date Purchased: 01 May 2009
Date Failed: 01 Jun 2010
Hi Paul, thanks for getting back to me.

Ive given the vents a good clean out many many times and to no avail. Its so bad that even with the cool pad on full blast, if I did a search for a file the laptop fans went on overdrive and it'd shut down after a few minutes. Anything involving explorer or graphics sent it nuclear. It gets so hot youd think it was about to melt. Ive barely used it really as it was just too much hassle to do anything on it. Its always been easier an easier life to just use the wifes! :) But if it turns out it was faulty from the start, then Im a bit miffed to be honest!

Anway. Heres the PN Number. - KW103EA#ABU (DV6820ea)

Thansk for the help.

Kind regards.

M


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PostPosted: Sun Apr 24, 2011 5:42 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello BritsAbroad,

I did a quick check to see if there has been a BIOS update for your model of laptop that switches the fans on continuously but there isn't one. This does not mean that your laptop is not potentially inherently defective, just that HP haven't released a BIOS update.

Your laptop contains an 8400 GPU which is one of the more prolific of the defective GPU's. Couple this with the problems you are experiencing and as long as your fan/grilles are not blocked then I would say it is highly likely that your laptop is indeed inherently defective.

I would not contact Comet and would tell them that your laptop has failed due to what you believe is an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Comet and not from HP so it is entirely Comet's responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sun Apr 24, 2011 6:03 pm 
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Joined: Sun Apr 24, 2011 9:59 am
Posts: 3
Laptop Make: HP
Model: dv6700
Purchased From: High Street Store
Amount Paid: 450
Date Purchased: 01 May 2009
Date Failed: 01 Jun 2010
Thanks Paul.

I guess I'll give that a go then.

I just wasnt sure whether the faulty GPU caused the overheating first before it was more terminal and caused the other faults listed by other users. And that Id managed to keep it going for so long due to the fact Ive barely been able to use it and have always had to supercool it as I did! Or if it was something else?

Can you tell me. Is there a % of people who were proven to have the defective GPU who havent been successful?

many thanks.

M


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PostPosted: Sun Apr 24, 2011 8:02 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello BritsAbroad,

Well, the use of the cooling pad and the limited use of the laptop have surely prolonged the life of the laptop. Had you been a heavy use and had you failed to use the cooling pad then you would have probably found that the laptop would have failed much sooner.

I do not know of a case to date where a consumer has purchased a laptop that was proved to be inherently defective and didn't finally reach a resolution.

I use the word "consumer" above as a distinction to a business purchaser who, unfortunately, doesn't have the same rights under the Sale Of Goods Act as a consumer does.

So, to answer your question there hasn't been a case to date where a consumer has lost.

You have clear rights under the Sale Of Goods Act and if your laptop is indeed inherently defective then you really cannot lose.

Good luck with your claim and if you need any help or advice along the way then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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