The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

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laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




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PostPosted: Thu Dec 02, 2010 7:13 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello,

Is you laptop on one of the manufacturers lists?

Below are a number of links to lists that contain details of laptops that the manufacturers admit are inherently defective.

If your laptop is on one of these lists then great as it adds weight to your claim against the retailer.

If your laptop is not on the list then no problem, it doesn't mean that your laptop is not inherently defective, just that the manufacturer haven't acknowledged it.

I had these links elsewhere on the forum but felt that the post that they were contained in could be overlooked so decided to place them in a post of their own.

Hope this helps.

=====================================================================

Macbook Pro Product Recall

Dell List

Compaq Announce Limited Warranty Service Enhancement

HP Laptop Enhanced Warranty List

More Affected HP Models

Sony List

Fujitsu's List

There are also a number of other models which are defective yet not included on the above manufacturer lists.

Details of these can be found on the Nvidia Settlement site which can be found here:- NVF_NOT.pdf

=====================================================================
Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Dec 07, 2010 7:24 pm 
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Joined: Tue Dec 07, 2010 7:01 pm
Posts: 1
Model: cq60
Purchased From: High Street Store
Amount Paid: 350
Date Purchased: 19 May 2009
Date Failed: 20 Nov 2010
The compaq link is not working i need to know if the CQ60 is covered under the warranty


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PostPosted: Tue Dec 07, 2010 7:30 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Curt and welcome to our forum.

HP seem pretty quick to remove these notifications from their site don't they?

I will find a copy and amend the link.

In the meantime if you can let me know the P/N from the white barcode label on the underside of your laptop then I will be able to advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Jan 04, 2011 1:20 pm 
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Joined: Tue Jan 04, 2011 9:34 am
Posts: 3
Laptop Make: HP
Model: G7000
Purchased From: High Street Store
Amount Paid: 370
Date Purchased: 0- 6-2008
Hi there,
I am experiencing problems with my laptop similar to those reported by many people on here, the screen just appears black and beeps. I have the HP laptop G7000 and I think it may have the Nvidia chip but am unsure, I want be 100% before going any further. Please can anyone give me some advice? If you require the serial number or any other information I have this also.
Thanks
Emma


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PostPosted: Tue Jan 04, 2011 2:14 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Emma and welcome to our forum.

Sorry to hear that your laptop has failed.

If you can let me know the P/N which is on the white barcode label on the underside of the laptop then I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Jan 04, 2011 2:37 pm 
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Joined: Tue Jan 04, 2011 9:34 am
Posts: 3
Laptop Make: HP
Model: G7000
Purchased From: High Street Store
Amount Paid: 370
Date Purchased: 0- 6-2008
Thanks Paul!
The p/n number is KU142EA#ABU

Emma


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PostPosted: Tue Jan 04, 2011 2:55 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Emma,

Your laptop contains an Intel GPU rather than an Nvidia GPU so your laptop hasn't failed with the Nvidia defect.

How many beeps are you experiencing?

Was your laptop experiencing any other problems prior to failure?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Wed Jan 05, 2011 9:57 am 
Offline

Joined: Tue Jan 04, 2011 9:34 am
Posts: 3
Laptop Make: HP
Model: G7000
Purchased From: High Street Store
Amount Paid: 370
Date Purchased: 0- 6-2008
Hi Paul

There are two beeps, the second sounds more like clicking.
Thank you for reassuring me it is not the nvidia defect.
I will try and get it fixed locally then get in touch with you if this is not successful.

Thanks for all your help!
Emma


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PostPosted: Wed Jan 05, 2011 1:28 pm 
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Joined: Wed Jan 05, 2011 1:16 pm
Posts: 11
Laptop Make: HP
Model: DV2535ea
Graphics Card: 7600 GO
Amount Paid: 0
Date Purchased: 26 Jul 2007
Date Failed: 04 Jan 2011
Hi Poul,

apparently I became affected by damaged NVIDIA GPU. I read a lot of forums etc. about this issue and found out that my particular model is not listed on http://www.nvidiasettlement.com/ However I am sure it is exactly the same problem. I bought my laptop from a reseller called Laptops Direct. Can I ask you for an advice what should I do in this case? Should I contact them directly in writing or maybe call their customer service?
My laptop details are:
DV2535ea
SN: 2CE7291QRX
PN: GJ032EA#ABU

I would appriciate your help.

Regards,
Witold.

ps. great job with this forum !


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PostPosted: Wed Jan 05, 2011 2:41 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Witek01 and welcome to our forum.

Sorry to hear that your laptop has failed.

I would give Laptops Direct a call in the first instance to see what that say. I would tell them that you believe that your laptop is inherently defective due to the Nvidia GPU and that you want either a replacement laptop or a refund.

They may tell you that you are out of warranty. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase to take action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Laptops Direct and not from HP so it is up to Laptops Direct to resolve the situation,

I have worked on a huge number of your model of laptop and they were all found to contain the defect.

Furthermore, on the 8th April 2008 HP released a BIOS update for your laptop named F.2A. This update was released due to the overheating issue with your laptop and the specific reason, given by HP, was:-

Quote:
Turns the system FAN on at the lowest speed, when the notebook is powered on.


That update can be found here:- http://tinyurl.com/34gykjj

This proves that as early as 8th April 2008 that HP must have been aware of the potential for the premature failure of your laptop.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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