The Nvidia Defect Forum

Hi Paul

I received the following reply from Comet with regards to my defective HP laptop. Any advice would be appreciated.

"Further to my previous e-mail, I am now able to provide an update.

Having discussed the matter with our Computing Support Manager, I am able to offer a free of charge repair to the motherboard of your laptop as checks have shown that the replacement motherboard previously used, may have been affected by the Nvidia GPU defect, for which I apologise. Should this be agreeable for you, I would kindly request you notify me at your earliest convenience so that collection of your laptop may be arranged for this repair."

Thanks,

Jordan

Hello Jordan,



They don't say!

It is patently obvious that the board is affected with the defect so there is no "may have been" about it!

I would ask them for the written guarantee that the replacement board will now be free of the defect. You should tell them that considering this is the second time your laptop has failed due to the defect you do not want a re-occurrence of the problem and so the written guarantee is the least that they should offer.

If they refuse to give you a written guarantee then you should refuse their offer of a repair on the grounds that they have failed to provide sufficient evidence that the part that will be used will be free of the defect.

If they continue to refuse to do anything other than re-repair your laptop then you should sue them.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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Hi Paul,

Comet have replied by email confirming that the laptop will be fitted with an upgraded motherboard from a company called Flextronics and will be free of the defect. I requested them to provide details of the board including its part number before accepting the re-repair as I noticed on the HP PartSurfer webpage that HP no longer support my laptop as of July 2011. I believe the only part listed on this webpage for my laptop is 461861-001.

I will let you know the exact details of the board they intend to use on Monday.

Thanks,

Jordan

Ahh, been looking for these lists for a while, thanks for posting!

Hi Paul,

Is there any way of knowing whether the new motherboard to be fitted in my laptop (HP part number 461861-001) is free from the defect?

Thanks

Jordan

Hello Jordan,

I have done a quick check on that part number and it appears to be an existing board rather than one that is newly revised and has been in circulation for quite some time.

A quick search on Ebay shows a number for sale that are faulty though there are no descriptions as to the nature of the reason for the faults.



They have stated that the board will be an "upgraded" board but I cannot see how that is possible with the part number that you have provided as this is just a standard pre-existing mainboard.

I would ask Comet to qualify what they mean by the term "upgraded mainboard" and would also ask them for the written guarantee.

Only then can you be sure that you will receive a board that will be free of the defect.

I hope the above helps.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

.

Paul, I can't seem to post PMs? could be my input device. Matt

Hello Matt,

Weird, what problem are you experiencing?

Does the PM link appear?

If you are having problems them just email me and I will reply in the morning.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

All seems normal & i can type the message but can't submit it! inputting on a PSP is tricky. i have no email, can i ring? if not, i`ll email via someone else if thats ok? Matt