The Nvidia Defect Forum

Hi

I bought an HP Compaq 6735s in January 2009 from Ebuyer and 18 months later the screen is totally blank even though the machine is working.
Can anyone tell me if this is due to the Nvidia Defect please.

Hello Audmula and welcome to our forum.

Well, your laptop has an ATI GPU rather than an Nvidia GPU.

I have seen similar failures in the ATI HD 3200 GPU that I see in the Nvidia GPU's though at this stage not in the same numbers.

This is not a problem though. Your laptop should not have failed catastrophically in the short time that you have had it so you would still be able to seek recourse against the retailer.

Was your laptop overheating prior to this failure?

How did you pay for the laptop?

What is the P/N from the barcode label on the underside of the laptop?

If you can let me know this I will advise further.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

The P/N number is GW694AV. I don't think the laptop was over-heating but I have a laptop fan
so that keeps it cool. It started with the screen going blank intermittently but if I switched off and back on again right away it would often right itself.
It would also right itself if I pressed hard on the bottom left hand side of the laptop but I needed to keep the pressure there for quite a time before I could trust it to be okay again.
It was odd because I could press on it and the screen would appear and if I released my hold it would go blank again.
It had seemed fine for a few days before it broke down altogether but when I switched on about a week ago the screen was totally black and nothing would bring it back.
I emailed Ebuyer who fobbed me off by saying that I should contact the manufacturer.
Is it legally their responsibility because they obviously don't think it is?
I paid for the laptop with my cedit card.

By the way, my son-in-law connected my laptop to another monitor and that didnt work either!

Hello Audumla,

The pressure on the underside of the laptop causes the board to flex and can subsequently cause and bad solder bumps to close and make contact.



This is baloney. You should never go to the manufacturer - it is always the retailer that is responsible as they are the ones with whom your contract is with.



Yes, it is 100% their responsibility and they cannot wriggle out of it. Under no circumstances should you go to the manufacturer as they cannot help.



That is excellent news as the credit card company are equally liable for the inherent defectiveness of your laptop.

You can claim what is known as a Section 75 refund from the card company. First though you should have tried to resolve the matter with the retailer before contacting the card company.

If you look at my signature at the bottom of this post you will see a link to the step by step guide to securing a refund or replacement laptop.

If you follow my advice in that post then you will reach a positive resolution.

If you have any questions or if you need any advice then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul,

I have sent another email stating that I have taken legal advise and that it is their responsibility.

I have asked for a refund or a replacement laptop as it should not have failed within 18 months of purchase, and also for the address of their head office to show them I am serious.

Regards

Di ( Audumla)

Hi Paul

Here is the reply I got from my email. I would have thought that common sense dictated that a laptop should last more then 18 months!


We have replied to your eNote, number 1150269, as follows :



Thank you for your response.

In terms of the Supply of Goods to Consumers Regulations, goods must be as
described, fit for purpose and of satisfactory quality i.e. not inherently
faulty at the time of sale.

The onus however is on the purchaser to prove the goods did not conform to
contract (e.g. was inherently faulty) and should have reasonably lasted
until this point in time

In terms of the above, you would need to prove to us via a third party that
the goods had an inherent design fault.

If proven to be a design fault we can offer a refund / replacement
(whichever is proportionate to the fault). We would only offer a partial
refund in this case due to the age of the goods.

If you are able to obtain this proof, please append this enote and I will
forward further details on how to get the report to us.

Hello Audumla,

Well, that is a pretty standard response so nothing to worry about.

The next step then is the engineers report. We can help with that and customers who obtained a report from us have received great success.

If you look at my signature at the foot of this post you will see a link with more information.

If you have any questions or if you need any advice then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hello Audumla and Paul

Audumla reading your post sent shivers down my spine. I have the exact same problem.

I also purchased a HP 6735s laptop from ebuyer in Jan 2010, and exactly 18months later in June 2010, my laptop screen went completely black, this was a month before I was due to sit my final exams.
I called HP who told me this was due to motherboard overheating. While in warranty I had called them twice and once they replaced my battery charger and the second time my battery. During the 2nd call i asked whether this could be due to my laptop being too hot and was told to update the bios (ofcourse Hp denied any knowledge of this when I called them later).

I was then told about your website by a friend and have now taken the action advised. I emailed ebuyer telling them of the problem and exactly like Audumla, they said I was out of warrnty and should contact Hp.
I have now emailed back saying actually its their reponsibility and not HP's, and that I have 6years to pursue them and Im waiting for their reply.


Regards
Hussain

Hi Hussain and welcome to the forum.

Paul's away on a well deserved holiday at the moment although he's back tomorrow and, knowing him, one of the first things he'll do is check out the forum.

It's interesting (and worrying) to see some ATI GPU's suffering the same defect as the Nvidia ones although, providing you can get a report that shows it was an inherent defect, then you should have no problem in obtaining recompense under the Sale of Goods Act.

Good luck, and keep us updated on your progress. If you need any advice then we're here to help you.

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Hello Hussain and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.



How many times are we going to hear this tired old line from these retailers.

Do they not understand the Sale Of Goods Act or are they being purposefully awkward?

The law in this matter is quite simple. You have SIX YEARS to take action against a retailer when the goods in question are inherently defective, the warranty status is totally irrelevant.

Furthermore you should never, ever, go to the manufacturer in situations such as this. The retailer is always, always, always 100% responsible for resolving the situation and they should not, under any circumstances try to fob you off by telling you to go to the manufacturers.

I would send them a letter before action to their head office - a template can be found here:- letterbeforeaction.pdf

You should download that, edit it with your details and send it to the the retailers head office via recorded delivery. Please ensure that you keep a copy of the letter and the postal receipt.

A step by step guide that will help you reach a positive resolution can be found here:- post13.html#p13

As Ciderboy quite rightly states, if you need any help or advice then please ask, we are here to help you.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.