The Nvidia Defect Forum

Thanks Paul
I will speak to them tomorrow again, I thought it was a good offer but just wanted to check. Thanks again for all your help. When I called them today I mentioned that I had collected together the evidence I would be taking with me if they forced me to go to court so it seems, as others have said, that seems to help to get them moving!

Thanks again.

It seems that I'm another unhappy buyer that bought a laptop from Comet . Its the same sintoms it starts , 3 bips , but nothing black screen , as I bought it in June 2008 should I try to get refund/compensation ???? How much would it cost me to fix it ????

Hello Paul and welcome to our forum.

Sorry to hear that your laptop has failed.

You should pursue Comet for a refund as repairs cannot be guaranteed to be free from the defect.

Don't let them fob you off Paul, stand your ground, be persistent and you will succeed.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul,

I like many others that kindly posted their cases in this forum, bought a laptop from COMET in 2007.
The laptop I bought is the HP Pavilion dv6331eu.
This laptop have had all the same problems as described in many of the previous posted comments (black screen, not booting up, webcam failure, wireless card failure, mother board failure, over-heating, etc).
During the time my laptop had warranty with HP, if I remember well, I sent it back to repairs 2 or 3 times between 07-08 as it kept having failures.
Eventually it broke down again around AUG 2009 and I remember I was able to resend it to HP due an extended warranty they were offering on some products (in this case my laptop).
HP repaired the laptop but up until now I keep having problems with it, mainly over-heating & the battery does not hold any power at all.
This is quite anoying becasue I cannot use it anywhere else if it's not connected to a main power source, so what is the point of it been a laptop??
I'm also starting to have problems again with the screen as it had frozen a few times.

As advised in these forums, I wrote to COMET at the begining of March '11 following examples of the letters posted here and the reply from COMET was as follows:

After apoligising for the inconvenience caused they said:

'I have noted your comments regarding the Sale of Goods Act, however, while the Act requires the goods to be fault free at the time of the sale, it does not require them to remain so throughout their working life. Therefore the Act only holds the retailer resposible for faults present from the date of purchase. It does not hold the retailer responsible for faults develop after purchase as the Act is not equivalent of a guarantee.
In this instance, I have referred the issue to our Computing Support Manager who has advised that we are entitled to inspect the laptop to determine the nature and cause of the problem. Therefore, I respectfully request that you return the computer to your nearest Comet store who will be able to arrange for an inspection to take place. The cost of the inspection is £49.99 and is non refundable. Based on the outcome of the inspection, you will be advised of any repairs charges depending on the parts required and the age of the product.......'

So COMET wants to charge me to inspect the laptop and if there's any fault I have to pay for the repairs....

I need your advise if possible...

Thanks!

Hello Kar_21 and welcome to our forum.

Sorry to hear of all the problems you have been experiencing with your laptop.

Take absolutely no notice of anything that Comet say, 99% of what comes out of their mouths is baloney and should be completely ignored.

They seem to use inexperienced staff in their customer service department and I have yet to hear of one that has at least the very basic grasp and understanding of the Sale Of Goods Act.

Under no circumstances should you take your laptop to Comet for them to "inspect" as you will be throwing your money away.



This is not strictly true. As anyone who works in a customer services department should know, after six months of ownership there becomes what is known as the reverse burden of proof. This means that it is up to you, the customer, to prove to Comet that your laptop is inherently defective.

It is not for Comet to prove this on your behalf.

The only time that they are entitled to inspect your laptop is AFTER you have submitted an engineers report and that is only to confirm the findings of the report. Such an inspection MUST be free from any charge.

Your next step therefor is to obtain an engineers report and to submit it to Comet. If they still fail to comply after you have submitted the report then you should sue them.

If your laptop is indeed inherently defective then you really cannot lose.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Like many others, my laptop has failed around two weeks ago showing a split screen (8X). I took the laptop (HP Pavillion dv6000) to Comet whom I purchased it from and one of managers said to me you need to ring the comet repair number who will charge you £80.00 to look at the laptop and if they find out that the fault is inherent then they will refund the £80 and will fix it on the expense of the manufacturer. They collected the laptop on Monday and an engineer phoned me on Tuesday saying that the fault is caused by the graphic card but is not inherent as it wasn't there when I first purchased it. I tried to explain to him that this is a worldwide problem with many laptops and not only mine but he insisted that is not inherent and it would cost me £275 to fix. I refused his offer and hence they returned it the next day.

To be honest I was so angry about it until I found your website which I found extremely useful so what do you suggest me to do right now. Is it worth taking them to court bearing in mind that the laptop costed me £599.99 when I purchased it in June 2008. And also bearing in mind that a friend of mine looked at it before them and told me it is a fault with navidia card in the graphic card.

Hello Mayussuf and welcome to our forum.

Sorry to hear that your laptop has failed.



That is ridiculous!

How can he state that the GPU is indeed to root cause of the failure yet then state that the fault wasn't there when you first purchased it?

The defect can take fourteen months or more before it starts to manifest itself so if, as they claim, the GPU is the cause of the failure, then can they explain why the GPU has failed in exactly the same way as those with the defect?

Now that they have returned the laptop it it still faulty?

If so then you will need an engineers report in order to proceed to the Small Claims Court.

Your laptop contains an Nvidia 7200 GPU, revision GF GO7200-B-N-A3 and I have seen failures with laptops containing this chip on numerous occasions.

What I cannot understand is how Comet have ramped up their inspection charge to £80. Why the sudden huge increase?

Was it Comet who actually inspected the laptop or did they use a third party?

Your next step then is the engineers report. Once you have that you can proceed with a claim against Comet.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hello Mayussuf and welcome to our forum.

Sorry to hear that your laptop has failed.



That is ridiculous!

How can he state that the GPU is indeed to root cause of the failure yet then state that the fault wasn't there when you first purchased it?

The defect can take fourteen months or more before it starts to manifest itself so if, as they claim, the GPU is the cause of the failure, then can they explain why the GPU has failed in exactly the same way as those with the defect?

Now that they have returned the laptop it it still faulty?

If so then you will need an engineers report in order to proceed to the Small Claims Court.

Your laptop contains an Nvidia 7200 GPU, revision GF GO7200-B-N-A3 and I have seen failures with laptops containing this chip on numerous occasions.

What I cannot understand is how Comet have ramped up their inspection charge to £80. Why the sudden huge increase?

Was it Comet who actually inspected the laptop or did they use a third party?

Your next step then is the engineers report. Once you have that you can proceed with a claim against Comet.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Yes they have returned my laptop in the same condition (faulty) and I think it was inspected by them, though I am not sure. But Comet arranged everything. I followed your advice and sent them a formal letter to warn them that I am going to make a claim (last Monday) should they fail to respond to my requirements. However, I have just received their response today which is so disappointing. Basically, they said: ''your laptop is not included in the list that HP provided which may have potential hardware issue and that has been confirmed by our repair service manager''. They also said: ''your laptop has worked for well over three years and the Sale of Goods Act does not mean that the retailer is obliged redress if the consumer can provide beyond reasonable doubt that the fault was present at the time of sale and the Act is not equivalent of guarantee and does not require Goods to work fault free for any period.

They have concluded by saying: ''Comet will of course repair the laptop but as you have previously advised, it will be offered on a chargeable basis''.

I guess they have made their stand very clear so what do you suggest me to do now?!!

Thanks very much for your advice.

Hello Mayussuf,

That reply seems to be the standard one at the moment so nothing to worry about there.

The fact that your laptop is not on HP's list of affected models is irrelevant. If it can be proved that your laptop has an inherent defect then you would certainly be able to seek redress under the Sale Of Goods Act.

Your next step is to obtain an engineers report where your laptop can be properly tested to determine if it is indeed inherently defective.

Once you have the report you should send a letter to Comet along with a final letter before action. If they still fail to capitulate after that then you should pursue them through the Small Claims Courts.

If you would like us to provide you with a report then please let me know.

Please let me know if you have any questions.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.