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sacharyder
PostPosted: Fri Jun 11, 2010 12:14 pm 
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Joined: Fri Jun 11, 2010 12:04 pm
Posts: 1
Laptop Make: HP
Model: TX1340EA
Purchased From: High Street Store
Amount Paid: 699
Date Purchased: 23 Nov 2007
Date Failed: 10 Apr 2010
HI folks.. usual stuff. Bought Nov 2007 ; screen failure 2010. Very hot lappy, never used on lap becuase of this.

Went into STAPLES Beckton where purchased expecting a struggle and was pleasantly surprised to find a good pragmatic and collaborative attitude.

Haven't had to issue any "letters", but they've asked for an engineers report so I've started activities with Lapcure.

Will let you know how it goes but it was encouraging to hear the Sales Manager tell me that he had the same problem with an HP lappy and got a full refund.

Very helpful and concillatory staff.

S.


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ralphy
PostPosted: Fri Jun 11, 2010 1:09 pm 
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Joined: Thu Jul 16, 2009 5:43 pm
Posts: 175
Laptop Make: HP
Model: TX1138
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Oct 2007
Date Failed: 30 Nov 2008
If you do a quick search of the site you will find that Stapels are one of the best companies who provide a good customer service.

Ralph
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Lapcure
PostPosted: Fri Jun 11, 2010 10:43 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 6453
Graphics Card: Other
Purchased From: High Street Store
Amount Paid: 0
Hello Sacha and welcome to our forum.

Quote:
Very helpful and concillatory staff.


Which is what just about everyone else has said about Staples.

I have always sung their praises on this site and they are such a breath of fresh air when compared to the likes of Comet and DSG Retail et al.

I have sent you an email with further information.

Please let me know if you have any queries.

Best wishes

Paul
The Admin Team

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