The Nvidia Defect Forum

First of all, I must say what a wonderufl website this is. So much help and advice - it's great.

I bought my HP TX1250ea in September 2007 and has been plagued with a variety of problems - despite being one of the early "tablet" computers, it's so poorly designed it's laughable.

My screen had been showing graphics card issues around Christmas time, and finally died earlier this month. Figured that that was me screwed and just had suck up buying a new laptop as it was well out of warranty. I contacted HP and I got the standard "you're no longer in warranty" response inside a carefully templated email that pretty much said nothing.

I had been googling resolutions to my screen issue when I came across this website. Through research, I discovered that the chip in my laptop, the GO 6150 is one of the problem chips - is that correct??

Anyway, I have sent off my first letter to John Lewis head office today - recorded delivery of course - to get the ball rolling. Fingers crossed I get a speedy resolution. John Lewis customer service has been pretty good in the past I have found so I like my chances.

I did buy it from the John Lewis website though - this shouldn't make a difference should it?

Hello Grievearg and welcome to our forum,

Sorry to hear that your laptop has failed.

The fact that you purchased through the John Lewis website is no problem and will not hinder you in any way.

In the States all versions of the TX1??? are deemed to be inherently defective as can be verified by this statement taken from the Nvidia settlement website:-



That can be verified here:- http://nvidiasettlement.com/affectedmodels.html

The build quality of the TX1??? is abysmal and the defect in this range is well known.

If you need any help or advice in your quest then please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

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Hi Grievearg,

I am in an almost identical situation. i purchased the tx1250 in august 2007 from JL and have just been to the london store to kick things off after receiving the same warranty spiel from HP. To be fair the people in JL were nice but they obviously dont understand the unusual nature of these cases. The lady gave me the "its beyond two years so its not our responsibility" line so i have also just sent the letter to JL head office.

Lets keep in touch - if either of us has success we can share names/contacts etc. it might help in some way.

good luck!

Gary

Hello Gary and welcome to our forum.

Sorry to hear that your laptop has failed.



i agree with you and think that this applies to some other retailers. Though I have to say that I think some retailers, who will remain anonymous, know full well about these problems yet play dumb or purposefully and blatantly fob claimants off.

Scandalous behaviour if you ask me!

Good luck in your pursuit of John Lewis and if you need any help or advice along the way then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

It has now been seven days since JL received my letter before action and i have not heard anything. Admittedly, i did not put my telephone number or email in the letter but they could well have traced both via the tech support reference number and customer reference number. i will give them another day or two in case something is in the post, however, i will prepare the next steps which i assume is an engineer's report? i have a few questions about this if you would be so kind as to answer them?

1. What exactly is in the report?
2. Which piece of testing is it that conclusively states the chip is faulty? e.g. is it the temperature it runs at?
3. Have you had any instances of these chips NOT suggesting an inherent fault from your reporting?
4. How should i pack up the laptop? i bought a carry case - should i leave it in that for a bit of added protection?

That's it for now!
Thanks
Gary

Gary,

Paul's away for a few days without internet access so won't be able to answer you until Thursday at the earliest.

To partially answer your questions:

Paul's reports are extremely comprehensive - this has been commented on by a number of retailers.

The main test is a 'reflow' test. Basically (based on my understanding of it) the laptop is stripped down and the graphics chip is reflowed using a specialist piece of equipment.

If the laptop then works it positively identifies that it is the defect causing the problem. This is not a fix - the laptop may work for a short time after the test but it will not last.

_________________
Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.

Gary,

I still haven't heard from John Lewis yet either. My recorded delivery letter was sent last Tuesday (1st March).

I am going to send customer services an email and ask them to chase it up I think.

I want their response before having to do an engineer's report.

Alan

Some times you need to push the retailers into action , because they often will see inaction as a sign of weakness .

Ring them up just the once then proceed straight to the next stage l' letter before action' found here

http://www.nvidiadefect.com/letter-to-send-to-retailers-head-office-prior-to-action-t15.html

Ralph

Hello Gary,

Please find below the answers to your questions.



The report is a 4 page, detailed review of your laptop. It also includes an overview of the Nvidia defect for the judge (should it get that far)

I have produced in excess of 700 reports both through this forum and through the computer stores that I repair laptops for and, to date, every report has resulted in success.



I perform a rework of the GPU to prove the defect. This involves stripping the laptop down to access the Nvidia GPU.

It is the results of the rework test that prove the defect in the laptop. The temperatures are supporting evidence.



Yes. I have inspected quite a number of laptops, Ciderboy's included, where the fault was not down to the Nvidia GPU.

If, after the rework test the laptop fails to work, then I cannot state that the laptop has failed due to the GPU. I then perform bench level tests on the board to determine the cause of the fault and report bacl accordingly.



Yes please, that would be great. I have had laptops sent in jiffy bags and on one such occasion the laptop arrived in bits so I always advise that you box the laptop and add protection so that it can survive transit to ourselves.

If you leave the laptop in its case and then just put that into a box then that will be great.

I hope the above answers your questions.

If you have any further questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

HI Paul,

Thanks for the reply. The laptop has been lying on a shelf for probably 12 months. when i gave up on it last year it probably loaded 1 in 10 attempts AFTER i'd allowed it to cool down and often not even when it was cool. At the moment it appears to fire up each time i try. i am pretty certain that it is the nvidia problem having read the symptoms of others but i am cautious since now the laptop appears to be in a stable period.

what would be your suggestion here?

Thanks
Gary