The Nvidia Defect Forum

Still negotiating with Staples.

I am holding out for full refund as my understanding of Consumer Law is that I should be put back to the position I was in prior to putrchasing the item. As Staples have agreed it was faulty from Day 1, I feel a full refund is appropriate. I must admit that I am using the fact that I am disabled as leverage which is a bit naughty

Will update as and when.

Full refund plus cost of report offered this morning.

I am so chuffed as I had no idea about NVidia defect until I came across this forum.

Paul, your advice has been invaluable and the whole process has been very easy taking just over a month from initial letter to final offer from Staples.

I do think Staples have dealt with this in a very straighforward manner.

Many thanks to Paul and all forum users.

Flossie

Hi Paul

Same problem here.

I bought a HP Pavilion tx1000 from Staples (Southampton, UK) for £649.99 on 22 of January 2008.
I use to call myself a pro user. I never had any serious problem with my PC hardwares, until i bought my HP Pavilion tx1000 Notebook PC. This (by the way very nice) notebook for the first year was working awesomely and then...the warranty expired.
At this moment the highway to hell started. First the wireless card suddenly disappeared after rebooting (every time) and the bigger massive hardware issue - the NVidia chipset. Turning the notebook ON, the screen remains black and the system can't boot up.
After watching a few hundreds of "repair DIY style your HP Pavilion notebook" like "hairdrying the mainbord", the "towel/blanket experience" and the "copper coin on the chip" videos on YouTube I have to say that I am 100% sure that Hewlett-Packard Company knows about this unspeakable bug/issue/problem BUT you won't admit that this is a well-known hardware issue. Hundreds (maybe thousands) of HP Pavilion tx1000 users are complaining/blogging about this issue and about the shameless HP reactions.
As i observed HP denies the (well-known issue) just to save some money.
I want my money back or a new, working (same quality) notebook.

Can you help me please ?

Lajos Dioszegi
An angry HP Pavilion tx1000 Notebook PC owner from UK
diximail@gmail.com

PS. HP Pavilion tx1000 Notebook PC owners petition against HP Sign it !

Hello Lajos and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

You are lucky to have purchased from Staples as they are one of the better retailers and are handiling this problem ver well.

There is a step by step guide to securing a refund or replacement laptop and that is here:- post13.html#p13

If you follow my advice then you will reach a successful resolution.

If you need any help or advice then please let me know.

Please keep us updated on your progress.

Best wishes

Paul
The Admin Team

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Thank you Paul, I'll try this way.
I'll be back soon with updates.