The Nvidia Defect Forum

Hi,

May I just start by mentioning what an excellent resource this website is in helping those unlucky enough to have bought from HP seek some redress. My only regret is not finding it sooner

My sister purchased a HP DV6152eu (s/n CNF6420X6V p/n RP958EA#ABU) in early 2007. Less than 1 year later the laptop began exhibiting the classic symptoms of a defective Nvidia chip, power on- blank screen. Contacted retailer (Comet) who immediately passed the buck to HP advising her it was the manufacturers responsibility. HP duly arranged collection and repaired the laptop advising that the main board had been replaced/repaired. Fast forward another 6-7 months and exactly the same problem starts again. Thinking that as the manufactures warranty had expired she dumped the laptop at my parents house for storage absolutely disgusted that a top of the range machine costing over 700 GBP lasted less than 18 months.

I did some digging around on the web and found information on HP's extended service enhancement. In October 2008 my sister contacted HP and second time and arranged for collection and repair. A week or so later she took receipt of the repaired laptop noting the workshop advice note said main board replaced. Before my sister knew about the service enhancement she had vowed never to use HP again and so bought a Dell. She therefore gifted the repaired HP to myself as really did not want any further dealings with them. Predictably I began experiencing blank screen problems in May 2009. The machine would take several attempts to boot until finally it simply refused to boot at all and just kept cycling on-off-on whilst the screen remained blank.

HP customer services advised that the warranty had now expired and that my only option was an out of warranty repair costing 260 GBP. Clearly this was not a realistic option as it is highly likely that the same fault would simply re-occur following repair and I'll be out of pocket too. Up to now I thought I had exhausted all avenues of recourse so the laptop is still sitting in a box under the bed.

Given the delay in contacting Comet to complain, what sort of settlement could I expect as they are likely to make deductions based on the timings of the initial contact and not take into account that the thing has been sat in a box for the last 18 months.

Any advice would be most apprecited.

Kind regards,

Lee.

Hello Lee and welcome to our forum.

Sorry to hear of all the problems your sister has experienced with her laptop.



Comet have a habit of doing that - passing the buck to the manufacturer when in fact it is them that are solely responsible for resolving the situation.

They are nothing if not consistent.

Your laptop is one of the models that HP recognised as being inherently defective and they included it on their list. That can be confirmed here:- http://tinyurl.com/29rz9yr



This is the very reason why I always state that the written guarantee and part number are so important.

I hope CCL are reading this post as they seem particularly determined to force their customers into a repair on the basis that HP claim that the repair will be effective. Your case is another example that repairs really are unreliable.

I would pursue Comet on the basis that the first time you reported the fault was the actual date of failure as the attempted repair was fruitless and the laptop has been sat in a cupboard for the last few months.

They may or may not accept that but your sister should not be penalised simply because she didn't know that the repair was also doomed to fail like her laptop and that she further didn't realise that she would have recourse against Comet on the basis that the sold her an inherently defective laptop.

If you can let me know the purchase price plus the exact date of purchase and exact date that the fault was reported then I will calculate what you should receive as a refund.

You will certainly be able to pursue Comet. Your sister will have to start the ball rolling but can then request that Comet deal with yourself in the matter.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

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Hi Paul,

Thank you for your reply.

I have drafted an initial letter Comet on behalf of my sister so will keep this thread updated with any developments.

The original receipt is dated 29/11/06 and shows my sister paid £699.99 by Mastercard.

According to my sister the laptop first went wrong March/April 2007. Was repaired a week or so later and then went down again early 2008.

Many thanks for your help.

Lee.

Hello Lee,

Excellent news that the laptop was purchased on credit card as the card company are as liable as the retailer.

If you hit a brick wall with Comet then you should start to pursue the card company.

Either way you will secure a result out of one of the other.

I look forward to your next update.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.