Hello Pam,
Excellent news that you paid by credit card as the card company are as liable as the retailer.
You should contact John Lewis and tell them that your laptop is inherently defective due to the Nvidia GPU.
They may tell you that you are out of warranty. You should tell them that you have six years from the date of purchase to take action against a retailer.
They may then tell you to contact HP. You should tell them that they alone are responsible for resolving the problem as they are the ones from whom you purchased your laptop.
Don't let them fob you off Pam, you have clear rights and they have to comply.
They may ask you to provide an engineers report.
We can help with that and have had numerous successes against most of the high street retailers.
The cost of the engineers report is £65 which includes the collect and return carriage via DHL.
You can claim this cost back from the retailer when requesting your refund/replacement as a direct consequential loss.
Turnaround time for these reports is 5 business days.
In order to proceed with the engineers report please do the following.
1) Please go to
http://www.lapcure.co.uk/register.phpComplete the registration page and then verify your email address.
2) Once you have done that please then login to the site and click on the "Add a job" link.
Fill in details about your laptop and then once you are sure the details are correct please save the record.
Once you have done that the courier will be booked to collect the laptop the next business day.
We use DHL for the collect and return carriage.
Please ensure that laptop is securely boxed with sufficient packaging to withstand transit to ourselves.
Once you have booked your laptop in I will email you with the label to place on the box.
Payment is not due until the report is ready.
I will email you a PDF copy of the report and will include 3 copies of the report and invoice with your laptop.
You will be updated regularly as to the progress of your laptop through our system.
Once you have received the laptop and reports back you should send the retailer a copy along with a letter before action.
A template is available here:- letter-wth-report.pdf
You should download that, edit it with your details and sent it along with a copy of the report to the retailers head office.
Please ensure that you send it by recorded delivery and keep a copy of the letter, report (we send you three copies) and the postal receipt.
If, after seven days they have failed to comply then you should pop on over to
www.moneyclaim.gov.uk and issue a small claims action against them.
If your laptop is indeed inherently defective then you really cannot lose.
If you have any questions or queries then please do not hesitate to contact me.
Please keep us updated on your progress.
Best wishes
Paul
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