The Nvidia Defect Forum

Hello guys
First of all thank you to Paul in setting up an awesome website to assist us all with this Nvidia GPU issue.

I have a Hp pavilion DV2000 and my screen keeps on going blank. After numerious resets or leaving the laptop off for a few hours it comes back on, but the problem is getting worse.

I have read the success stories but they are dated quite a few years back now.

I would like to know if Nvidia have realeased a proper fix now and if the retailers are guaranteeing their repair?

I have lost my receipt but paid by credit card and have ordered a copy of the statement.

Thanks

Hello Gulam and welcome to our forum

Sorry to hear of the problems you are experiencing with your laptop.



Not everyone who reaches a positive resolution comes back to post their success story. A lot do, but then these are not always posted into the Success Stories section of the forum. This could be why you cannot find any recent successes but rest assured that there are positive resolutions on virtually a weekly basis.

Please could you let me know the P/N of your laptop and I will see if I can find any further information. This number is on the white barcode label on the underside of the laptop.

It is excellent news that you have paid by credit card as this means if the retailer refuses to comply then you can claim a Section 75 refund from the card company.

I hope the above helps.

Any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear paul,

After receiving your report today, I have sent Comet the "letter with report".

I feel retailers should be more proactive about this Nvdia issue instead of playing games and hoping that it goes away. They are prolonging each case unnecessarily. I am not sure if there is any previous court cases of similar situation, and the judge has reprimanded/penalised the retailer for taking their time to solve a common problem like this issue.

Maybe some legal person can clarify this for us on the board.

Can I charge them interest on my small claims for each day that take their time?
I am sure that might make them act quickly and solve the case.

Also, is there any Class action against HP in the UK? Maybe they waiting to see the outcome in the USA before taking action here?

Does anyone know of the updates on the class action in the USA?

Thanks

Hello Gulam,



If this proceeds to the Small Claims Court then you can indeed charge interest on the amount you are claiming.

The amount you get is not a lot, but it soon adds up if they prevaricate and drag their feet.



i agree with you. In fact I think that it is scandalous the way that some retailers and manufacturers are dealing with this.

Some retailers actions are downright illegal insofar as they continue to give their customers misinformation with regard to their Consumer Rights and their rights under the Sale Of Goods Act.



No there are no current class actions in the UK. To be honest you would be much better suing as an individual rather than joining a class action as you are much more likely to receive a higher award when suing as an individual.

Besides, I would much rather tie the retailers up in court with 1,000 small claims actions rather than having them in court for one action covering 1,000 claims.

They would be so tied up with court cases that they would probably throw the towel in once they realised that they were losing one after another of the individual cases.



That is over now and a settlement has been reached, though not everyone is happy with the outcome. It would seem that the only real winners in that class action was the Lawyers.

More information can be found at www.nvidiasettlement.com and www.fairnvidiasettlement.com

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul,

After sending my engineers report with letter of action and 7 day response time, as of yet I haven't heard anything back from Comet.

So I decided to call comet, first thing I note they have changed their 0844 number to a higher charging number of 0871.

For the benefit of this forum, i went to www.saynoto0870.com and located their landline number for head office which is 01923 710000.

I called and spoke to the investigation team. She told me a letter had been sent out yesterday. I asked her to read it to me.
It was very similar to the first one I received which states my laptop is not covered under the HP Limited Waranty Service Enhancement Program

I told her I am going to issue a small claim now and Comet will incur further costs. She said she will rely that information to the person who is dealing with my case. I asked can I speak to that person, she said it won't make a difference the reply would be the same. Seems like they are not that bothered.

Do you think I should go ahead and make the claim?
Also do I claim for the whole amount which I paid for the laptop?
Can I do this all online or do I need to order the documents?

Thank you

Hello Gullam,

That is a pretty typical fob-off and you should completely disregard it.

For a start, your laptop contains an Nvidia 8400 GPU. The revision of the GPU is G86-630-A2.

This self same GPU, with the same revision number, is incorporated into the following laptops:-



The above is a small snapshot of the laptops that contain the same GPU. As you can see, all the HP laptops that contain the same GPU have had a BIOS update to switch the fans on continuously.

The Dell ones have been acknowledged as being inherently defective and the Advent's and the Acer are all failing in large numbers.

Can you see a pattern here?

It is a shame that Comet and HP cannot see the same pattern otherwise they wouldn't have made the ridiculous claim that because your laptop is not on HP's wholly inadequate list then it cannot possibly be inherently defective.

What absolute baloney!



How unprofessional is that? Why bother relaying the information if the response is going to be the same?

If what they are saying is to be believed then how do they explain that they have offered resolutions to owners of your model of laptop on a number of occasions:-

post2738.html#p2738
post2384.html?hilit=DV2799EA#p2384

Here are some success stories relating to your model of laptop:-

post1699.html?hilit=DV2799EA#p1699
post6345.html#p6345
post4430.html#p4430
post5074.html#p5074
post3201.html#p3201
post2384.html#p2384

So, Comet, as well as a number of other retailers, have all refunded against your model of laptop. Why would they do that if the laptop was not in fact inherently defective.

Here is a letter sent by Comet to an owner of your model of laptop:-



I would waste no more time on them and would now proceed to file your claim online at http://www.moneyclaim.gov.uk.

There is a wealth of evidence on this forum that will help to substantiate your claim so you should print some of them out to add to your defence pack.

You should file a claim for the original cost of the laptop plus any consequential losses that you may have suffered.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul,

Thank you I will go ahead and file a court claim.

Can I also ask the letter you attached on your previous reply, is that good enough if they come back and say, that we offer you a free repair and guarantee you on our letter head paper that it is free from all defects? Or should I not accept that?

Secondly consequential losses, i.e the time I was not able to use the laptop? how do I charge for that time?

Thank you

Hello Guam,

No, that letter would not be good enough because it states that the repair will be "free from the Nvidia card". It does not state that it will be free from the defect.

So if their offer of a guarantee came in that format then you should reject it.

I hope the above helps.

Good luck with your claim.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul,

First of all you have turned me into a country, my name is Gulam not Guam!:)

Just wanted to inform you sir that I have filed a claim with the courts.

Lets see what happens and I will keep you posted of any updates.

Thank you for your assistance.

Hello Gulam,

Sorry about the spelling mistake with your name, it won't happen again.

Good luck with the letter and fingers crossed for you.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.