The Nvidia Defect Forum

Hi,

My laptop has just failed and I came across this site whilst hunting for tips on fixing it.

It won't power on anymore. The lights briefly light up when pressing the power button but then go off again. I thought it was related to overheating but looking at the other posts here it seems it could be related to the Nvidia defect. The DVD-Rom stopped showing up on it about 6 months ago, even though it was getting power and spinning up. My research at the time suggested that was due to a motherboard fault.

I bought it in January 2008 so it's about 3 and a half years old so I wouldn't expect it to have worn out by now.

I'm hunting around for the receipt now but bought it on my credit card so have requested proof of this transaction from my CC company.

Does this sound like a situation where I have any grounds for a claim?

Thanks.

edited for purchase date

Hello Smossifer and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem you describe could be related to the defect, though it is difficult for me to state definitively that it is definitely inherently defective.

I have seen that form of manifestation of the defect many times so it is likely to be the defect.

It is excellent news that you paid by credit card as this means the card company is jointly and severally liable with the retailer in situations such as this. What this means is that if you don't get a resolution from the retailer then you can claim a Section 75 refund from the card company.

Once you have found the receipt or bank statement you should contact the retailer and should tell them that the laptop has failed with what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from them and not from HP so it is entirely their responsibility to resolve the situation.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

I hope the above helps.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Thanks for the info. It's really helpful.

From what I've read on this forum it looks like I would only get a partial refund from the shop due to the period of time I have had the laptop.

I've now found the statement for it, but unfortunately I paid on debit card. The full amount is £507.49 which sounds a bit much. I may have bought something else at the same time. I'm going to call into the shop tomorrow to ask them to look on their system to check if I bought anything else at the same time.

edited due to finding bank statement

Hello Smossifer,

Ah well, no problems that you paid by debit card. You will still reach a positive resolution so don't worry about that.

Once you know the correct amount that you paid please pop back here and let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi,

I got a copy of the receipt (I paid £499) and was advised to contact Head Office for further assistance. I'll use the template letter and let you know how I get on.

Thanks for your help so far!

Hi,

Curry's have requested an engineer's report so I'll be booking one of those. Do you reckon I can get the data backed up off the hard-drive at the same time?

Hello Smossifer,

When you get the laptop back it will be in working order (albeit for an indeterminable amount of time) so you would easily be able to backup your data.

Alternatively I could do this for you and backup onto DVD if you so wish.

I hope this helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I'll include a USB harddrive and ask you to copy it across for me, if that's okay?

Thanks

Hello Smossifer,

That will be great. I will backup your data to that.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.