The Nvidia Defect Forum

Hi everyone. I'm in a similiar dilemna to this chap:

http://www.nvidiadefect.com/hp-pavilion-dv9000-series-graphic-card-laptop-advice-t1666-10.html

But I didn't want to hijack his thread. I just need some information if I can make a claim for my absolute rubbish laptop.

I purchased it august 2007 just before I went to Uni, and the defect appeared June/July 2008 with complete blank screen screw up. I sent it to HP for repair as I was still under warranty and it came back working again. Then the defect happened again in June/July of 2009. I had only a years warranty so I couldn't do anything but go to a local guy to repair it, which he did, and he then repaired it 3 more times until finally, the blank screen is now so bad he says I need a new motherboard.

That was November 2010, and its been sat useless ever since. The only way for me to use the laptop now is by connecting a chunky exterior VGA monitor and using it that way, which kind of defeats the purpose of a laptop don't you think?

Now this is my problem, back when my defect happened, HP were ignoring all of this and refusing to acknowledge this was their problem. So I received little to no help which meant I had to go to a third party for repair. Does this mean I can't try and claim back for my faulty good if its been repaired countless times since?

Any advice would be fantastic as I'm wondering if I've missed my chance/screwed it up.

*CORRECTION* It was purchased from PC world, just found the reciept, which is slightly dusty but intact which is a relief

Hello Winston and welcome to our forum.

Sorry to hear that your laptop has failed.

Firstly, I did a quick check on the HP support site to see if I could find any information relating to your model of laptop and found this:- http://tinyurl.com/3gabu25

This is the BIOS update page for your laptop.

On the 25th February 2008 HP released an update for your model of laptop. The purpose of this update, according to the HP website, is:-



This update was designed to reduce the temperature of the GPU in order to prevent it from overheating. This failed as your laptop has subsequently failed.

This will add credibility to your claim.

The fact that you have had your laptop repaired is not a problem as you were not to know that your laptop was inherently defective at the time you had the laptop repaired.

You will still be able to pursue PC World for the inherent defect as long as whoever repaired your laptop did not replace the original GPU.

If they have simply reworked it then great but if the GPU has been replaced then that is a little more difficult.

I would now contact PC Word and would tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from PC World and not from HP so it is entirely PC World's responsibility to resolve the situation.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Lapcure

Thankyou so much for the advice, I'm currently trying to get hold of my repair invoices so I can claim back those in the process. I also found the original HP repair report aswell, so its more fuel for the fire. As far as I know the guy who repaired the machine asked to replace the GPU, but never did as I had no moula as I was a student. As far as i know he replaced the power cord socket because that died aswell.

I'll go through your guide and start arming myself for the fight ahead, I'm gonna get my money back and get a laptop that works for more than a damn year!

I will keep you updated mate!

Hi Lapcure, I'm still in the process of getting my repair invoices, but I'm getting ready to make first contact with PC world in Lincoln where I bought my defective machine.

Would you recommend calling them? Or going straight to the customer service desk and firing the first shot there?

Also is the section in the sales of goods act stating the 6 year warranty with the retailer isolated anywhere? Just so I can print it out so I can have it on hand to refer to.

Hello Winston,

Rather than plough through the Sale Of Goods Act here is a link to the Which? website which explains the Sale Of Goods Act and mentions the six year time limit:- http://tinyurl.com/6f33plo

I would advise going straight to their Customer Services rather than dealing with them at store level as that would probably prove fruitless.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Lapcure

Right took my first shot at PC world today, gave their sheffield office a call, the guy sent me onto the technical depart after I said I don't want a repair, then the technical guy said I had to contact HP, just like you said, at which point I quoted the sales of goods act, then he said he couldn't continue the call as he wasn't qualified because I had mentioned the SOGA, he THEN gave me a number for DSGI customer support, so I rang that, then the woman there gave me an email to send all my stuff to start a case up with DSGI. The email is customerservices@knowhow.com.

So far so good!

Hello Winston,

Don't you just love it when you know what their script will be so you can pre-empt what they are going to say. It tends to knock them off guard a little because that type or response from the customer is probably not in their script.

I notice you have booked your laptop in for a report and have now sent you an email with further details.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

Yeah I figure I'd rather send the engineers report along with all my evidence at the beginning so this doesn't get dragged out too long. The woman at DSGI customers services knew exactly what I was talking about, you could tell by her tone of voice and the fact that she didn't argue when I told her there are no parts that can be replaced that would remedy the defect.

Just keeping updated, I sent my evidence to PC world today, through to the customer.services@knowhow.com, also sent hard copies to the PC world sheffield head office.

Hopefully should hear back from them soon, hoping the engineers report snaps them to attention

Another update, after sending two emails packed with evidence to 2 DSGI addresses, I rang up today to find a case had been opened in my name due to the paper evidence I sent to PC world in sheffield, But no one thought to contact me to tell me the case number or to actually act on the case!

Now PC world want to do their own inspection of the laptop, but its free of charge because I have already paid for the engineers report.