The Nvidia Defect Forum

Hello Winston,



They are probably so busy from the volume of claims that they just can't keep up.

It is not unusual that PC World want to verify that your laptop is indeed inherently defective and so you have nothing to worry about.

I would let them inspect it but would tell them that you don't want to be waiting for an inordinate length of time and so time is of the essence.

At least you are now moving forward and the end is in sight.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hey Paul

Just to keep you updated, its been two weeks now since PC world collected my laptop for inspection and they still haven't processed it.

Its ridiculous, but it does sound like that are jam packed with NVIDIA defect machines because everyone at customers services lets slip about it the minute you question them on replacement parts. I just hope my laptop doesn't get "conveniently" lost in the stack.

Anyway more news when it comes chaps!

Hello Winston,

It is wholly unreasonable that they have kept you waiting for two weeks with no update or indication of when this will be resolved.

The Sale Of Goods Act states that any offer of a resolution should not cause undue inconvenience. I would say that it is unduly inconvenient that you have been waiting for two weeks with no communication from them.

I would tell them that they have seven days in which to respond back to you with an offer of a resolution. If they fail to do so then I would move on to the next step in the step by step guide.

Don't let them keep you hanging around like this. Take hold of the reins and set the pace yourself, otherwise you could be waiting for much longer.

I hope the above helps.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Right, I took your advice paul and rang the customer sevice line this morning, where I got another jolly customer service rep talking to me about repairing, he implied that because its not in warranty I will have to wait for my machine to be seen. So I said I want the matter sorting withing 7 days or I will be seeking legal advice. Even after I expressed my unhappiness at not being contacted once during these whole proceedings he just generally ignored that and carried on waffling.

He then kept saying I would have to wait, so I asked to speak to his manager, and he has passed on a call request so his line manager will get back to me sometime today.

I highly doubt that his manager is going to get back to me, I knew this would happen with my machine, why couldn't they just be professional and offer me a solution as soon as they got the engineers report?

More news when I have some....ugh

Hello Winston,



What on earth has the warranty status got to do with anything? Is he implying that laptops that they sold are less important than those that are failing under warranty?

Absolutely scandalous!

One would have thought that they would have pulled out all the stops in order to bring about a speedy resolution for you. After all, they sold the laptop in the first place.

Don't let them keep you hanging on like this. I would give them a few more days and would then ratch things up a notch.



That is the one million dollar question.

If you look at the way that Staples handle this problem you will see that companies like PC Word are a shower and should be thoroughly ashamed of themselves.

Keep in the forefront of your mind that the Sale Of Goods Act states that any offer of a refund should not cause undue inconvenience.

That should be the stick that you beat them with.

Fingers crossed for you.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Well no manager got back to me, so I rang up again today telling them just how fecked off I was, luckily I got a nice well mannered customer service rep, who listened to my ranting and contacted the place where my laptop seems to have been cast aside and she said she would call me back when she knew what was happening.

She didn't call back. So I rang again and got her again luckily, she said she was waiting to hear back from the mickey mouse house that the tech guys live in and she would call me before 5 with some information.


.......she never called back.

Thats what I call customer service.

Hello Winston,

What appalling customer service!

If I ever treated my customers like that I would lose them forever. It really annoys me that these large retailers can treat their customers so badly yet still they survive in business. For every customer they lose they probably gain five or six.

How long do they expect that you will keep waiting like this?

I would keep pestering them and nagging them and would let them know, in no uncertain terms, that if they fail to comply soon that you will move straight to file a small claims action without any further communication with them.

PC World is another store that I would only enter in order to shelter from the rain.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Well, on saturday they will have had my machine 3 weeks and counting, they keep saying the max my machine can sit waiting to be inspected is 28 days before they can nudge it along.

I'm at a loss at what to do at the moment, the managers wont even give a crap enough to ring me. They've been presented with proof that the machine was defective from manufacture yet....here we are.

I would understand this long wait for inspection if I had no engineers report you know?

Hello Winston,



28 days??

28 days??

That is scandalous. Why on earth should you have to wait 28 days. In fact, why should you have to wait at all because you have submitted an engineers report that confirms that your laptop is inherently defective.

I would call them tomorrow and would tell them that they have until Monday of next week and if they have not offered you a resolution by lunchtime on Monday then you will proceed straight to filing a small claims action.

Impress upon them that you are well aware of all the successful court cases against them and that you are more than confident of a successful outcome at court.

I would also tell them that once you file your claim on Monday that they will have further costs to pay which you will be adding to your claim.

Finally I would tell them that 3 weeks is long enough to confirm or refute the report and that their prevarication is nothing but unprofessional.

Say what you mean and mean what you say.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Right! The battle lines have been drawn!

I rang them today and got a well mannered phone rep, who unfortunately kept spouting this 28 day waiting period, to which I responded with the sales of goods act and how the whole of affair is in breach of this, causing significant inconvenience.

I then said straight out, unless I get contacted with an offer by tomorrow lunchtime I will be going straight to the small claims court. I told them how much I have been messed around by the establishment and she said that she was very sorry and this is not the service they strive to provide. She then said someone should call me back today. I said I wouldn't be calling again.

Guarantee you they won't contact me. I just know it.