The Nvidia Defect Forum

Hi Has anyone experienced problems with the laptop shown, having puchased it November 2006 I was about to bin it, then looking for inspiration on the web came across this excellent information highway, I took it back to Comet today and was offered to leave it with them for analysis and repair at a cost which I declined, as I believe it to be one of the one with the inherent fault ie: Graphics, several broken images superimposed on the screen.

Hello Accars and welcome to our forum.

Sorry to hear of the problems you had with your laptop.

You did the right thing in not leaving the laptop with them for their "analysis" as it probably wouldn't have been diagnosed as inherently defective.

You will need to obtain an engineers report on your laptop to prove that it is indeed inherently defective. Once you have that then you really cannot lose.

There is a step by step guide on this forum to obtaining a resolution and that is here:- post13.html#p13

If you follow my advice in that post then you will succeed.

If you have any questions or need any advice then please ask.

Please also keep us updated on your progress.

Best wishes

Paul
The Admin Team

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Dear Paul
Update so far, sent off letter on 1st April by registered post, unable to track via post office. So sent another letter on the 14th April by Special delivery together with the information that they requested from their letter of the 9th April received on the 14th April ie:product Number RG020EA#ABU Serial Number CND63020J5. I was then sent another letter on the 20th April requesting the Product No/Serial No ? I telephoned Their office spoke to Darren Leisly and reiterated the Information again awaiting reply.

I went on the HP Nvidia Defective GPU's web site and on page 5 of 21 DV8333ea is listed with product Number RG020ea so it appears that they no about it.

It looks like Im in for the long haul, still, keep up the good work I'am sure I will need the engineers report next.

Hello Accars,

If your laptop is on HP's "list" of affected laptops then that is excellent news.

HP's closed the door on the extended warranty they provided on these laptops at the beginning of 2010.

But that is irrelevant as they cannot simply say "sorry but you are out of time" as you have SIX YEARS from the date of purchase to take action.

But it is dynamite evidence that proves, beyond a shadow of a doubt, that your laptop is inherently defective.

You should inform Comet of this fact and tell them that they would have absolutely no chance of winning a small claims action when HP have already admitted that your laptop is inherently defective and was doomed to fail prematurely.

May not be such a long haul after all.

Good luck and please keep us updated.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul
Thanks for your e-mail confirming the Nvidia defect,on my laptop,which is no less than expected.

I have received a letter from Comet on 29th April with the following.

.

Should I remind them that it is the "Go7600 Graphics card that is in dispute" (not the laptop) when I send off the report that is on its way back from you ?? Thanks for your help Ernie.

Hello Ernie,



They are well aware that the problem is with the Nvidia GPU and not the laptop.

It is totally irrelevant that your laptop is not on HP's "list", which I presume they have checked hence their statement that your laptop is not one affected by the Nvidia fault.

The fact is, most of the laptops that are failing are not on HP's "list" so that tells me that their "list" is wholly incomplete.

Is their a reason for this you may ask?

Well, the current class actions in progress in the States could be a reason, or it could be a cost saving exercise.

Who knows why their lists is so incomplete, but incomplete it is and there is no escaping that fact.

I would just send them the report along with the letter before action and see what response you get.

I would also like to draw your attention to the following that Comet said:-



Given that the reverse burden of proof means that the onus is on you, the customer, to prove that your laptop is inherently defective then their offer of a chargeable inspection is not compulsory. Furthermore they advise to to obtain a third party report to prove your claim.

Why then do they then go on to state:-



The inspection fees are what is known as a consequential loss and they HAVE to refund you this.

Had your laptop not been inherently defective then you would not have had to secure an engineers report;
It is and you did so this has to be refunded.

Send them the report along with a copy of the invoice and the letter before action.

If they fail to comply with their obligations then you should sue them through the small claims courts.

If you have any questions or need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul
Ref FM10343 Thank you for the return of laptop and making it operational for the time being, it has I believe, already started to fail, failing to access the internet, and blue screening when downloading tv channels.

However, I today received a telephone call from Kath at Comet who (quote said that Hp had offerred a repair and could they pick up the laptop, I requested that she send me an e-mail with the offer and to confirm that the new part would be free of the defect and would they guarantee the repair for 1 year, no only 3 months was the reply. Kath asked me if i was declining the repair to which I said on receipt of the e-mail i will take further advice. unquote) Is there such a thing as a completely new part ?? Kind regards Ernie (accars) whats next.

Hello Ernie,

The written guarantee is very important.

Considering the fact that the defect is so widespread nobody knows which parts are defective and which are not.

If the retailer really does have confidence in the repair they are offering then why don't they offer such a written guarantee?

If they don't have the confidence to offer the guarantee then how can you have the confidence to accept it? (which is what you should explain to the judge should it get to the small claims court)

Nvidia have paid out hundreds of millions of dollars in compensation for the defect and have now moved on to the next generation of GPU's.

There have been no reports of Nvidia having made a new batch of GPU's to replace the defective ones. In fact, I read somewhere that Nvidia had stated that such a move would hinder the forward movement of the company.

Have you sent them a final letter before action?

If so your next step is to pop on over to http://www.moneyclaim.gov.uk and file a small claims action against them.

Before you do that I would give them a quick call and say something like:-

"After this call ends I will file a small claim online; I am therefore offering you a final opportunity to settle before the cost to yourselves is increased"

See what they say if they are stubborn then simply sue them. Your laptop is inherently defective so you really cannot lose.

The fact that they have offered a repair proves that they have accepted that fact.

If you have any questions or queries or if I can help further then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Dear Paul
Thanks for your prompt reply, yes I have sent them the final letter before action, together with your report and supporting documentation, the reason for Kath contacting me was to comply with the response I believe in 7 days. have yet to recieve the e-mail from her.

I was reading your reply on the defective laptop, when believe it or not the screen reverted to the condition before sending to you for evaluation, you have been proved right again, which can only help when I go to court.

Kind regards Ernie.

Dear Paul

I have received a response from: Kathleen Beal Customer Service Officer on Friday 28th May 10.
.

Should I accept, or ask for the written Guarantee/and part number etc. Or proceed with the small claims.

By the way the laptop has reverted to the state as you predicted it would.

Kind regards Ernie.