The Nvidia Defect Forum

Hello Paul,

Thank's that link works fine. I have just compleated my claim lets see what happens now?

Just for you ref the money claim on line site differs from the info you provided (presume that they have just up dated it).

Thanks again, will let you know how things progress.

Mike

Hello Mike,



I keep meaning to update that thread, it is on my "to-do" list, but that list runs to a couple of pages so it will eventually get done. I hope that the information that was there was helpful.

Good luck with your claim, if you need any help along the way then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Not spoke for some time trust you are well, After registering with Moneyclaim Comet have wrote to me offering to settle!

The original laptop cost £399.00 (30/11/2007) they have offered £216.66 allowing for usage quoting (section 48C3 of the sale of goods act1979 as amended) plus fees.

I have spoken to them direct making a counter offer asking for a replacement laptop from there shop stock of the lowest priced laptop that they have as advertised on the internet of £299.00 + fees of £100.00
Stating that in light of the Nvidia inherent defect on the day I purchased the laptop is was at some point going to fail preternaturally, also I can not replace my daughters laptop for £216.66

Comet have wrote back to me stating that they have reviewed my request & they feel that their original offer is fair & reasonable.

I have the paper work from Money claim asking me to accept or not accept by the 8th February what advice would you offer?

Thanks in advance

Mike

Hello Mike,

To be brutally honest I think their offer is quite fair. Based on the information you have provided, which is a purchase date of 30/11/07, a failure date of 01/08/2010 and a purchase price of £399 I calculate that the minimum refund you should receive is £179.55.

Their offer of £216.66 is therefore higher and is fair based on the usage that you have had.

It would be unlikely that you would receive more if you were to proceed to the small claims court.

Why not try and barter them up to, say, £250 and then accept?

At least it will go a long way towards a replacement.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

And please bear in mind that if you get to keep the old laptop then you can sell it on Ebay for parts to make up the difference towards a new laptop

Ralph

Hello Paul,

I have accepted Comet's offer & have received payment of £216.66 plus costs. It has dragged on for a while (5months) but has been well worth the hassle in the end.

If I could give anyone any advise it would be just stick with it and it will be well worth it in the long run & to follow you're advise.

My big frustration has been & is Comets really poor customer service, They have not been helpful at all only when I logged with money claim did I get any positive response from them.

Very short sighted, it would be my last choice to decided to buy any electrical item from Comet in the future!

Hi Ralph, Comet requested the return of the lap top.

Thanks again Paul you're help & info were excellent!

Mike

Hello Mike,

Well done on your success

I have to agree with you regarding Comet's customer service. A lot of customers, like yourself, found that the only time that Comet sat up and took notice was when you filed a small claims action.

I am glad though that you didn't have to proceed with litigation and that you managed to reach this positive resolution.

Well done again Mike and all the very best for the future

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.